DROPSHIP VIA WEB

When customers place order on your store, you go to our website www.drhc-cosmetics.com , login into your dropshipping account and place order with the same items (you will get discounted prices from us). The shipping address when you place order with us is your customer’s address, NOT YOUR ADDRESS. We will ship the package directly to your customers. You need send us the invoice if you want us to print and send it together with the items (this is optional).

Tools we can guide to help you set up our products in your store:

• Provide a CSV file of product descriptions and images. Or: Give you instructions on how to get our products’ information if you want to manually upload them one by one (copy/paste) (this way works with all stores & all platforms).
• Set up your dropshipping retailer account on our website (with this account, you can get our products with discounted prices and manage your dropshipping membership)

Basically you choose "Dropship Via Web" method if

• You want to add our products to your store via a csv file, or manually copy/paste
• or: Your store is not built on any of the 8 platforms we mentioned above for "Dropship Via App"
• or: You don't want to pay app fees

DROPSHIP VIA APP

You dropship our products via a 3rd party app (auto-ordering is okay!). Currently we support DROPSHIP VIA APP method for stores built on these platforms: Shopify, WooCommerce, Wix, BigCommerce, Jumpseller, Ecwid, KMO Shops, and Squarespace. After you get a membership for DR.HC Dropshipping Program, we will authorize you as our retailer via the 3rd party app so that you can import, list and sell our products. When choosing the "Dropship via App" method, you understand that you will work with 2 independent parties (the 3rd party app and us). This means you are responsible for all app fees if applicable; you need to follow instructions and policies of the 3rd party app; you will directly contact the app support for any questions you may have relating to dropshipping via the app such as how to use the app or how to set up your store with the app; we are not involved in and cannot resolve any issues between you and the 3rd party app. The benefits we mentioned here may be restricted depending on the app plan you choose. If you would like to know which 3rd party app we list our products, you can email us in advance.

Tools we can guide to help you set up our products in your store:

• Approve you as our retailer via the 3rd party app (so that you can sync our products via the app and can use Auto-ordering)
• Set up your dropshipping member account on our website (with this account, you can manage your membership status with us)

Basically you choose "Dropship Via App" method if

• You want to import our products to your store via an app
• or: Your want to use Auto-ordering (you don't want to manually send orders to us)

You need to introduce our products somewhere so that your customers can see and buy them. Your "store" could be an online store, an online booth on a marketplace, your social media accounts, or a physical storefront, etc. Your customers will buy the products from your "store" and you do all the customer service just like you keep the inventory (in fact, you don't need to).

We have a wide range of products including skincare, color cosmetics, hair & body care, bath products, organic soaps, personal care products (and natural perfume will be added in the future).
On our end, we do not limit the product numbers you can dropship based on your membership types. However, products stocked outside the USA (we also have warehouses in Japan and Vietnam) and products for wholesale only (such as bath bombs, bath salts, essential oils) are not subject to this dropshipping program. Retail products stocked in the USA warehouse (our main warehouse) are subject to this dropshipping program and can be dropshipped globally.

Yes, we do. We will grant you the rights to resell our products and use our product images and descriptions.

After you are approved as our dropshipping retailer, we will send you an instruction on how to add/import our products into your store. Basically you have 3 ways to import/add our products: via a 3rd party app (DROPSHIP VIA APP method), via a product data file/CSV file or manually copy/paste (DROPSHIP VIA WEB method). Please see details in "HOW DROPSHIPPING WORKS" section listed above. You need to choose one way when you signup for the membership.

Dropshipping retailers are responsible for adding/importing products into their stores, unfortunately we're unable to help with technical support. If you choose DROPSHIP VIA APP method, you can always contact the 3rd party app for any technical supports. If you choose DROPSHIP VIA WEB method, please contact your platform (such as Shopify, WooCommerce, etc.) for any technical support you may need (i.e. how to edit/use a CSV file for your platform) or hire a technical expert. We also introduce collaborative services that may be helpful to you, please scroll down to the end of this page to view more details and directly contact the collaborators (we are not involved in these collaborative services).

Here is ourBEST SELLERS. On this link you can also use the filter function to sort or find products you are looking for.

We provide you with our suggested retail price (SRP) and the actual price we charge you (discounted product price). You can sell products in your store at same prices as SRP, or even higher, or cheaper (it's up to you). We do not manage/ control retail prices in your store.

Currently we allow our dropshipping retailers to sell our cosmetics on their websites and social stores (Facebook, Instagram, etc.) and any other marketplaces. Retailers are responsible for confirming if they are qualify to list and sell on those marketplaces. On our end, what we can provide you is product descriptions and images.

You are welcome to do so! All samples will come in full size. Please email us for details.

Basically, we do not have any requirement on your logo and you can send us any logo to register. You will be responsible for your logo's quality. Your logo will be printed on a 1*1 inch space. We have some recommendations below which would help the logo to be printed at its best quality:
-Your logo file should be 1000*1000px
-Your logo can include image and/or text. Image and text must be in high resolution.
-In case your logo includes texts, it should NOT contain small size texts and should NOT contain a slogan or a long text; otherwise, the logo might not be printed clearly and sharply, and the texts might be unreadable.
-White color will not be printed (as the label's background is white). Also, metalic logo (like golden/silver) cannot be printed, they will be printed out as yellow/grey color.
When you receive the "Membership Authorization" email from us, your logo has been already registered in our system. From this moment, if you would like to change your logo, a logo changing fee will apply to each change.

Yes, we do. When shipping products to your customers, we won't include any of our marketing materials. In addition, we can include an invoice (which shows your store name) in the package if you use the Branding service.

You can find the information about shipping fees HERE.

For shipping address in USA: we ship within 3 busisness days, the package usually arrives in 2~7 days after shipped.
For shipping address in other countries: we ship within 3 busisness days from the U.S, the package usually arrives in 7 ~ 21 days after shipped. Learn more here...

We provide tracking numbers for all orders you place with us (to ship to your customer address). You can track whether an order is delivered to your customer. For international shipping, the package is trackable in USA but may be untrackable in some foreign countries; you can contact us in advance to change to a shipping courier who provides tracking in foreign countries (the shipping fee would be higher)

Please see the full policies for order cancellation/ exchange/ refund/ return HERE

When you choose the DROPSHIP VIA APP method, we have Auto-ordering for all stores built on the platforms mentioned above. If you wish to use Auto-ordering, you will need to install a 3rd app (we will guide you). You will need to pay the app subscription fee directly to the 3rd party app provider.

However, since we have a dropshipping program via our website (DROPSHIP VIA WEB) which works independently, you still can dropship our cosmetics without using any 3rd party app (see the "HOW DROPSHIPPING WORKS" section above about how it works).

You are more than welcome to work with us as long as you provide

• A legal document of your business, or of the business's owner.
• A store (online or physical store) to sell our products.

Because we are the manufacturer of the products you dropship. Unlike other dropshipping channels which are usually 3rd parties and charge fees for connecting you with the suppliers, under this program, you work directly with us - the manufacturer - so you can cut off unnecessary fees.
Usually, if you would like to re-sell/ distribute our products, in the normal way, you need to purchase the products, stock them then ship them by yourselves. With this DR.HC Dropshipping Program, we create new opportunities for retailers to resell our products in a much more flexible way with less initial investments! We do not charge you labor costs for packaging/ shipping your orders to your customers or for stocking products. You only pay fee (the membership fee) to get the rights to list and sell our products.

The membership approval/renewal fee (also called "membership fee") is for us to authorize you as our retailer (to pre-approve/approve you as a member, or to renew your member status) for a certain period of time, under a dropshipping method you choose. In other words, it is for us to provide you the rights to list and sell our products. Therefore, membership fees are not subject to refund or partial refund for any reason, no matter whether you will use your member benefits during the authorized period or not.

Yes, it's possible. Please contact us to change plan.
For dropshipping retailers who joined this program before 5/12/2022 and wish to use the branding service: it's possible, too! Please contact info@drhc-cosmetics.com to switch plan.

Please decide your membership type (decide if you would like to use DROPSHIP VIA WEB or DROPSHIP VIA APP method) before signing up.
Since DROPSHIP VIA WEB and DROPSHIP VIA APP methods work independently and require different setups on our end, if you would like to change from one method to the other way, you need to apply for the program again (get a new membership and pay the setup fee again) (and of course you can cancel the membership under the current method which you don't want to continue).

For dropshipping membership subscription, we accept payment via PayPal or Credit cards/ Debit cards (you will see acceptable payment methods on the checkout page)

Yes, you can cancel your membership anytime.
1/ First, remove all of our products (photos and descriptions) and information we provided to you from all of your stores/channels. When your membership is canceled, you are no longer authorized to list and sell our products. MAKE SURE YO COMPLETE THIS STEP FIRST, AS IGNORING THIS STEP WILL BE SUBJECT TO INTELLECTUAL PROPERTY INFRINGEMENT/ COPYRIGHT VIOLATION AND FINES.
2/ Login to your dropshipping member account on our website, choose the right membership and click "Cancel my membership".
Please note: All paid payments are not subject to refund or partial refund for any reason, however, once your membership is canceled you will not be charged for the next billing cycle. Learn more about membership cancellation in the program's Terms & Policies

You can check it anytime by following these steps

• Login to your member account on this website.
• Click on "View My Membership". It will show all memberships you have.
• Click on the membership in question and see its status (Active or Cancelled)

Both Dropshipping and Wholesale mean you will resell products from a brand/ manufacturer. Products are under our brand name DR.HC. However, they are 2 different things.

DROPSHIPPING: You can sell our cosmetics without stocking them. You sell, and we ship products from our warehouse to your customers.

WHOLESALE: You purchase our cosmetics in wholesale prices, stock them, and ship them by yourself to your customers (and you'll also get bigger profit with wholesale). This is the traditional way when you want to resell products from a brand/ manufacturer. More information about our WHOLESALE.

Dropshipping means you resell the products as-is (in the conditions the manufacturer offers), so basically No.

However, our company has a private label department called YOURS who can help to make beauty products with your own logo/ name (or make blank/ unbranded cosmetic products for you). YOURS provides several types of custom/ private label service including: Private Label Dropshipping (dropshipping your brand cosmetics with your logo/name on each cosmetic product) and Private Label Wholesale, etc.
The custom/ private label services by YOURS are very popular in small businesses since you can start with Zero or Small Minimum Order Quantity (Zero for dropshipping, 12pcs~ for wholesale purchase your private label cosmetics,etc...). Easy and fast! Please visit YOURS pages and contact the YOURS Private Label Team for details.

You can still collaborate with us! Dropshipping retailers sell our products under their store names. But if you don't have a store, you can collaborate with us via our AFFILIATE MARKETTING program (named BEAUTY AMBASSADOR). You don't need to create a store. You just simply share the links about our products to your customers/ followers/ friends and get commission from us for your collaboration. Sounds good? Click HERE for more details.

Yes, you can! You can purchase wholesale for some items, sell some items via dropshipping, and can also join our affiliate program (Beauty Ambassador).