【SUPPORT】SHIPPING & DELIVERY
Depending on the country of delivery, here's our shipping and receiving policies.
❀ SHIPPING & RECEIVING
SHIPPING ADDRESS IN USA
Shipping method: USPS (First Class)
When we ship? Within 3 business days after we confirmed your payment.
When you receive? 2-7 days (standard shipping). Please contact if you need expedited shipping.
SHIPPING ADDRESS IN JAPAN
Shipping method: Japan Post.
When we ship? 4~5 business days after receiving your payment.
When you receive? 2-3 days after we ship.
Can I book the date & time for delivery? Yes, you can choose to be delivered at least one week after the date you finish payment, and choose one of this time frame: 9am-12pm, 12-14pm, 14-16pm, 16-18pm, 18-20pm, or 20-21pm, by leaving a note in your order. If you don't choose, the package will be usually delivered between 20-21h.
SHIPPING ADDRESS IN VIETNAM
Shipping method: Vietnam Post (EMS)
When we ship? Within 2-7 business days after we confirmed your payment.
When you receive? After we ship, 1-2 days for shipping addresses in Ho Chi Minh city, 2-3 days for shipping addresses outside Ho Chi Minh city.
🌍 SHIPPING ADDRESS IN OTHER COUNTRIES
Shipping method: USPS (US Postal Service) (First Class Package International)
When we ship? Within 3 business days after we confirmed your payment.
When you receive? Depending on countries, about 7 ~ 21 days after we ship your order.
The delivery time above is for reference only. We cannot guarantee you about the delivery time. It may be faster or slower depending on the shipping services, and this is out of our control.
What you should do if you don't receive your order during the estimated delivery time above:
- Track your order using the Tracking Number we provided when your order was shipped.
- If your order is still "In Transit", please be patient and check it back later on.
- If the tracking says "Delivered" but you haven't received it yet, please wait 1~2 days. Sometimes the shipping service updates it as "Delivered" 24~48 hours before the order is actually delivered.
- If the tracking says "Delivered" and you has been waiting for more than 48 hours but still haven't received your order yet, please contact us at help@drhc-cosmetics.com. Thank you.
