RETURN & REFUND (DR.HC BRAND)

This return & refund policy applies to retail orders of DR.HC Brand's cosmetics (cosmetics that are manufactured and sold under DR.HC's brand name) on this site. This return & refund policy does NOT apply to dropshipping orders (both dropshipping DR.HC Brand's cosmetics and dropshipping your private label cosmetics). Also, this return & refund policy does NOT apply to wholesale orders (both wholesale purchase of DR.HC Brand's cosmetics and wholesale purchase of your private label cosmetics). For dropshipping and wholesale orders, please follow the return & refund policies of each program (click on the corresponding tabs on this page).
This return & refund policy also does not apply to orders delivered to Japan or Vietnam. The return & refund policy applied to retail customers in Japan & Vietnam is listed at the end of this page. Contact us for details on Return & Refund if you have any questions before purchase.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a return/ refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned; we specify these items on their product pages. Items on sales are not subjected to return/ refund. Orders of samples are not subjected to return/ refund.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us in advance for an authorization number. ALL RETURNS MUST BE GIVEN AN AUTHORIZATION NUMBER. ALL RETURNS WITHOUT AUTHORIZATION WILL BE REFUSED. Once your return is approved, you must return the goods to our warehouse within 7 days.
We do not accept return for the items below: Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that was on-sale; Any items that you contact us for a return authorization more than 7 days after delivery; Any item that is returned more than 7 days after delivery.

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7 days after the approval, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Transaction fees (such as PayPal fee, etc.) are non-refundable. If you receive a refund, the cost of transaction fees will be deducted from your refund. We cover PayPal transaction fee when you buy our products and pay via PayPal, so the amount we receive is usually less than what you have paid (because PayPal took the transaction fee). If you return or cancel an order before shipping, we only refund the amount we received, not the amount you paid (in other words, you pay the PayPal transaction fee if you return or cancel an order)

LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@drhc-cosmetics.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SERVICE FEES
Fees which are not paid for physical cosmetic products are Service fees. Service fees (such as consulting fee, membership fee, account setup fee, authorization fee, fees for add-on services, etc.) are not subject to refund or partial refund for any reason.

EXCHANGES (if applicable)
We only replace items if they are sent by errors or damaged or lost for reasons due to our error. Please report any errors or damages within 48 hours of receipt of order by sending an email to info@drhc-cosmetics.com. Be sure to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframe. Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement.

In lieu of some clients (who place the orders) request for delivery of goods to third parties (customer, friend, etc.); it is the full responsibility of the client to ensure that the goods are received and inspected within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. We ask for understanding so that you may be careful in making decisions/choices on delivery of goods and services. As always, we will pack and inspect all shipments with great care before releasing to courier.

SHIPPING YOUR RETURN
To return your product, you should mail your product to: DR.HC Cosmetic Lab, 1769 Hillsdale Ave #24885, San Jose, California 95154, USA
You will be responsible for paying for your own shipping costs for returning your item and receiving the exchanged item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

We may update our Return & Refund policies from time to time. We encourage you to periodically review this page for the latest information.

ATTENTIONS: The return & refund policy above only applies to retail orders for DR.HC Brand's cosmetics purchased via this site. This return & refund policy does not apply to dropshipping and wholesale orders of DR.HC Brand's cosmetic products, dropshipping and wholesale orders of private label/ custom-made cosmetic products (in other words, orders of cosmetic products we manufacture for other brands). For dropshipping and wholesale orders of DR.HC Brand's cosmetic products, dropshipping and wholesale orders of private label/ custom-made cosmetic products, please follow their own return & refund policies. This return & refund policy also does not apply to orders delivered to Japan or Vietnam. The return & refund policy below will apply to orders delivered to Japan or Vietnam. 

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The terms below apply to orders delivered to customers in Japan or Vietnam domestic ONLY.

Đối với các đơn hàng được ship đến địa chỉ tại Nhật hoặc Việt Nam, đây là những điểm chính yếu, nhưng không phải tất cả, về chính sách đổi trả & hoàn tiền. Chúng tôi không thể giải quyết các thắc mắc sau đặt hàng mà không thỏa các điều khoản và chính sách bán hàng đã được quy định tại đây, vì bất cứ lý do gì (bao gồm việc khách hàng không đọc các quy định này, hoặc do cản trở ngôn ngữ, v.v...). Liên hệ chúng tôi để được giải đáp trước khi đặt hàng hoặc sử dụng dịch vụ nếu bạn có bất cứ câu hỏi nào liên quan đến các Điều khoản & Chính sách bán hàng của chúng tôi.

HỦY ĐƠN HÀNG/ HUỶ SẢN PHẨM/ ĐỔI SẢN PHẨM

✔ Trước khi đơn hàng được thanh toán: trường hợp bất đắc dĩ, bạn có thể hủy hoặc thay đổi đơn hàng (hoặc chúng tôi có thể chủ động hủy đơn hàng nếu nhận thấy khách nhiều lần không nghiêm túc trong việc đặt hàng).
✔ Sau khi đơn hàng đã thanh toán nhưng chưa được ship đi từ kho của chúng tôi: Nếu hủy đơn hàng hay hủy sản phẩm, bạn mất 50% chi phí restock, và chỉ được hoàn trả lại 50% giá trị đã thanh toán cho đơn hàng/ sản phẩm đó. Nếu thay đổi sản phẩm (tổng giá trị các sản phẩm mới phải bằng hoặc cao hơn tổng giá trị sản phẩm đã đặt; nếu giá trị đơn hàng mới thấp hơn giá trị đã đặt thì phần tiền thanh toán dư sẽ không hoàn trả). Bạn cần liên hệ với chúng tôi sớm nhất có thể, tuy nhiên do đơn đang trong tình trạng xúc tiến, chúng tôi không thể đảm bảo là có thể đáp ứng nhu cầu thay đổi sản phẩm của bạn. 

✔ Sau khi đơn hàng đã được ship đi (rời kho của chúng tôi): bạn không thể hủy đơn hàng, hủy sản phẩm hay thay đổi sản phẩm được nữa, và tiền sản phẩm sẽ không được hoàn trả lại nếu đơn hàng hay sản phẩm bị hủy vì lý do từ phía khách hàng.

PHÍ PHẠT KHI KHÁCH KHÔNG NHẬN HÀNG

Vì lý do nào đó đơn vị chuyển phát gửi giấy mời khách đến nhận hàng (do nhiều lần phát không thành công, do cần khách làm thủ tục, v.v...) nhưng khách để lâu không đến nhận hoặc không liên lạc, sau một thời gian đơn vị chuyển phát sẽ xử lý bằng cách gửi trả hàng về cho người gửi. Trong trường hợp này, đơn vị chuyển phát có thể thu phí phạt. Nếu trường hợp này xảy ra, bạn cần đóng phí phạt và phí vận chuyển lần nữa (cùng các chi phí liên quan khác nếu có), để chúng tôi gửi hàng lại lần nữa cho bạn. Tiền sản phẩm sẽ không được hoàn trả lại nếu đơn hàng bị hủy trong trường hợp này.

ĐỔI TRẢ HÀNG

Khi hàng đến tay bạn với tình trạng không như mong muốn, hãy liên hệ Facebook Store hoặc email info@drhc-cosmetics.com muộn nhất trong vòng 3 ngày kể từ ngày nhận hàng để chúng tôi xác định nguyên nhân và tìm cách hỗ trợ tốt nhất có thể. Khách hàng cần giữ nguyên tình trạng kiện hàng nhận được (bao gồm sản phẩm cùng bao bì đóng gói...). 

Trường hợp phản ánh của khách liên quan đến chất lượng sản phẩm, khách hàng cần gửi sản phẩm về cho chúng tôi giám định. Nếu kết quả giám định cho thấy sản phẩm có vấn đề về chất lượng, chúng tôi sẽ tiến hành các hỗ trợ phù hợp. Nếu kết quả giám định cho thấy sản phẩm không có vấn đề mà chỉ là từ phía khách hàng nghĩ rằng như vậy, việc đổi trả hàng sẽ không áp dụng, và khách hàng đảm nhận mọi chi phí phát sinh nếu có (vd: phí vận chuyển của việc gửi trả hàng về giám định cũng như phí vận chuyển để nhận lại sản phẩm).

Chúng tôi không thể truy cứu các dữ liệu và xử lý hay giải đáp thắc mắc khiếu nại, cũng như tuyệt đối không thể xử lý việc đổi hoặc trả hàng với bất cứ lý do gì, nếu:

• -Khách liên lạc muộn hơn 3 ngày sau ngày nhận sản phẩm.
• -Khách làm hư hỏng sản phẩm (vô tình hay cố ý).
• -Khách đã sử dụng sản phẩm (vô tình hay cố ý) trước khi liên lạc với chúng tôi hoặc trong quá trình hai bên còn đang trao đổi.
• -Khách từ chối hoặc không cung cấp đầy đủ các bằng chứng mà phía chúng tôi yêu cầu nhằm xác định tình trạng sản phẩm.
• -Sản phẩm được hoàn trả không đúng như khách mô tả.
• -Phát hiện lỗi thuộc về khách hàng, hoặc phát hiện biểu hiện không trung thực.
• -Và các lý do khác bắt nguồn từ phía khách hàng.

Hàng đã giao không thể thay đổi do các nguyên nhân từ phía khách hàng (ví dụ: muốn đổi loại khác, không thấy cần thiết nữa, không thích, dùng không hợp v.v...).

Trong trường hợp có áp dụng việc đổi hàng, khách hàng cần gửi trả hàng theo đường bưu điện đến địa chỉ được chỉ định không quá 1 tuần kể từ ngày nhận hàng, sau khi xác nhận hàng gửi trả còn nguyên vẹn, chúng tôi sẽ tiến hành việc xuất sản phẩm thay thế trong khoảng 3~7 ngày kể từ ngày nhận lại sản phẩm cũ.

HOÀN TIỀN

Trong trường hợp có phát sinh việc hoàn trả tiền: Nếu việc hoàn trả tiền là do khách hàng chuyển khoản dư hoặc do lý do từ phía khách hàng (vd: đặt sản phẩm đang không có hàng tại VN, v.v...) , tiền sẽ hoàn trả thông qua Gift Card (ví tiền điện tử để khách sử dụng trong lần đặt hàng sau). Nếu việc hoàn trả tiền là do lý do từ phía DR.HC, việc chuyển khoản sẽ tiến hành trong khoảng 3 ngày làm việc nếu khách thanh toán bằng PayPal hay Credit Cards; hoặc sẽ hoàn trả thông qua DR.HC Gift Card nếu khách thanh toán bằng chuyển khoản ngân hàng tại Nhật hay VN, hoặc số tiền hoàn trả dưới $5.

QUY CÁCH SẢN PHẨM 

Chúng tôi đang tiến hành đổi mẫu bao bì cho rất nhiều sản phẩm. Khi mua sản phẩm, bạn đồng ý rằng có thể nhận sản phẩm với quy cách đóng gói cũ hoặc mới (chai lọ, thiết kế nhãn, dung lượng...), có thể giống hoặc không hoàn toàn giống với hình ảnh niêm yết tại website (là hình ảnh của quy cách mới). Quy cách liên quan đến chai lọ có thể là loại chai lọ/ hộp giấy khác nhau. Quy cách liên quan đến thiết kế nhãn có thể là nhãn với tên Dr.C Lab hoặc tên DR.HC. Quy cách liên quan đến dung lượng có thể là sự xê dịch nhau về dung tích/ dung lượng trong khoảng 1~3 gram/ ml (0.05~0.1 oz./ fl.oz.) (do chúng tôi tăng dung lượng nên sản phẩm theo quy cách mới sẽ giữ nguyên giá nhưng có thể có dung tích/ dung lượng nhiều hơn quy cách cũ khoảng 1~3 gram/ ml, thường xuất hiện ở sữa rửa mặt, kem dưỡng,... nhưng không chỉ giới hạn ở các sản phẩm này).

SALE & ƯU ĐÃI

-Tất cả sản phẩm sale đều không thuộc đối tượng được đổi hàng hay hoàn trả.
-Sale có áp dụng mã giảm giá do hệ thống tự động vận hành và sẽ không hữu hiệu đối với các đơn hàng không tự áp dụng mã giảm giá tại thời điểm đặt hàng. Mỗi đơn hàng chỉ có thể áp dụng duy nhất một mã giảm giá.
-Khi hủy một đơn hàng sử dụng mã ưu đãi, ưu đãi sẽ bị hủy theo và mã ưu đãi mất tác dụng trong lần order sau.
-Chúng tôi đang tiến hành đổi mẫu bao bì cho rất nhiều sản phẩm. Khi mua sản phẩm (đặc biệt là các sản phẩm Sale), bạn đồng ý rằng có thể nhận sản phẩm với mẫu bao bì/ thiết kế cũ hoặc mới.

Chúng tôi có thể chỉnh đổi hay bổ sung các điều khoản khi cần thiết mà không báo trước. Mỗi khi đặt hàng tức là bạn đã đọc và đồng ý với tất cả các điều khoản và điều kiện sử dụng dịch vụ được quy định tại đây (bao gồm cả bản nguyên gốc tiếng Anh).

TERMS OF SERVICE

OVERVIEW

This website is operated by DR.HC Cosmetic Lab. Throughout the site, the terms “we”, “us” and “our” refer to DR.HC Cosmetic Lab. DR.HC Cosmetic Lab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something and/ or using any service from us, you engage in our “Service”/ "Services" and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, and/or additional terms and conditions and policies determined separately for each program, campaign, service (such as dropshipping programs, affiliate programs, customizing service, and so on). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, partners, collaborators, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. These terms and conditions govern your use of the DR.HC Cosmetic Lab website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to accept these terms in their entirety, you are prohibited from using or accessing this site. If your use of this site on behalf of any business, organization, or other entity of any kind, you represent and warrant that you are authorized to accept these Terms of Use on its behalf and to bind such business, organization, or entity to these Terms of Use. If you are under the age of 18,  your parents must review and accept  these terms before you use this site for any reason.

Any new features or tools/ products or services which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of this site and of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically for changes. You should review these Terms & Policies each time you access this Site. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

LEGAL DISCLAIMER

Please be noticed that the use of all information provided by this site and/or all advices/ recommendations from any of our staff/ employees/ collaborators via any channels is solely at your own risk no matter which language you use. Specific results are not guaranteed. Actual results may vary. None of the products, text or advice on this site have been approved or endorsed by a physician, FDA or any other regulatory body. Consult your physician if you have questions about the use of goods or services after reading the label and any related information. Use of goods or services sold on this site may trigger allergies and other health related issues. If you need emergency help related to any physical or mental reaction, please dial 911. This site offers health, wellness, fitness and nutritional information and is designated for education purposes only. We do not make medical claims for our products. Our products are not intended to diagnose, treat, cure, or prevent disease. If you have any concerns or questions about your health, you should always consult with your physician or your health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of something you may have read on this site. Nothing stated or posted on this site or available through any services are intended to be, and must not be taken to be, the practice of medical or counseling care. For purposes of this agreement, the practice of medicine and counseling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis or advice. Customers who experience sensitivity or allergy while using our products are advised to discontinue product use and consult a physician. DR.HC Cosmetic Lab cannot be held liable for misuse of our products. You are solely responsible for the proper use of products offered on DR.HC Cosmetic Lab. Because each person’s skin is unique, we make no warranties, expressed or implied, regarding the effectiveness and suitability of products. You are using products listed on our site at your sole risk and are responsible for all actions and consequences of usage. Always patch test products before use. The use of all information provided by this site and/or all advices/ recommendations, whether oral or written, from any of our staff/ employees/ collaborators via any channels is solely at your own risk no matter which language you use.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse any service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and/or services are subject to change without notice. Our products and/or services are subject to change, suspension or discontinuance without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. There may be variations in product quality and consistency between batches; Although we try to make it consistent, we do not guarantee that our products always have the same quality and consistency. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant or guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. The use of our Service is solely at your own risk.

We are producing our natural products using natural and certified organic ingredients that we procure from our vendors.  Our formula, in a whole, is not certified. Products that are made Gluten-free and Vegan are to the best of our knowledge based on supplier information and formulation procedures. Normal operations involve shared kettles and preparation areas that may contain traces of gluten.

FORMULATIONS/INGREDIENT LISTS: Listings are subject to change. As well as formulas, packaging, lables, ingredient suppliers and so on.

OUT OF STOCK ITEMS: Although we try to keep a large inventory of each item in stock, occasionally out of stock situations occur due to our vast product line and high demands of orders. We will do our best to inform you of “out of stock” goods that are known to us at time of order placing, so that you may elect to order an alternate item. If an item becomes out of stock when your order hits the shipping department, we will try to contact you for solutions (such as an alternate item, or partial refund). We reserve the right to ship only the in-stock goods and hold the out-of-stock goods for "back-order". We reserve the right to remove the out-of-stock product(s) from your order and ship only the in-stock goods. We will make every effort to be able to handle your order as efficiently as possible.

SECTION 6 - SHIPPING & DELIVERY

SHIPMENT REFUSALS: Once you have placed an order, you or the “ship to party” are responsible for accepting delivery. If an order is returned due to it being refused, if no one is there to accept it, or the supplied address is incorrect, or the third-party who sent the order on the behalf of you made mistake, or any reason not due to our error – you will need to pay the shipping cost again for us to resend the goods. The goods cannot be resent until payment for the new shipping cost is completed. Please provide a correct shipping address and correct informatiion, and make arrangements to accept your shipments. 

ON-HOLD ORDER: Your order will be automatically put on-hold if you request any change to the order via any tool of communication (emails, phone calls, social media, etc.) after the order was placed. The change includes, but not limited to, changing shipping address and/or delivery address, changing items, etc. The order will be released after related issues are resolved, and our order processing time which is 3 business days counts from the moment the order is released.

DELIVERY DELAYS: All shipment dates are estimates only and we shall not be liable for failure to ship “as of a certain date”.  We shall not be liable for loss or damage of any kind, resulting from delay in performance or inability to deliver its products on account of acts of God, Force majeure, fire, labor disputes, accidents, acts of civil or military authorities, war, terrorism, riot, default or delay by supplier, breakdown in manufacturing facilities, machinery or equipment, delays in transportation, or difficulties in obtaining necessary materials, labor, or manufacturing facilities due to such causes or any other cause beyond our reasonable control.

SHIPPING SERVICE SUSPENSION: We shall not be liable for loss or damage of any kind, resulting from the suspension of 3rd party shipping service. If the shipping service we offer is suspended, we may change to another service and will contact you in advance about the change in shipping cost, delivery time, etc.

THIRD-PARTY SHIPPING: In lieu of some clients (who place the orders) request for delivery of goods to third parties (customer, friend, decorator, fulfillment center, co-packer, drop shipper, etc.); it is the full responsibility of the client to ensure that the goods are received and inspected within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time so that courier claim/ insurance claim can be made. Other than shipping damages or lost package, we cannot be held liable for any loss, costs, damages, or charges incurred as a result of delivery of goods to any third-party agency or to specified address as required by the client.  All risk shall pass to the client upon delivery of goods. 

CLAIMS REGARDING LOSS OR DAMAGE DURING TRANSIT: If products are lost or damaged during transit, we will proceed a claim with the shipping insurance company for you for free. However, you are responsible for providing all required proofs. A $50 processing fee will occur if we are required to provide any proof or issue any type of documents to support your claim. Your shipment will not be covered by shipping insurance if the shipping origin is changed per your request, or if the receiving address is incorrect.

In no event shall DR. HC Cosmetic Lab be liable for any loss of business, loss of opportunity, loss of profits, or for any other indirect or consequential loss or damage whatsoever as a result of negligence of a third party on behalf of clients’ request.

SECTION 7 - SUBSCRIPTIONS & PARTNERSHIP POLICY

When you purchase a subscription and/or a membership you'll receive repeat deliveries/ renewals at the date and time you purchased. These are based on the subscription duration and frequency that you select. You might be billed 60 minutes prior to the expiration. Your payment details will be stored securely and you'll be charged for each of these deliveries/ renewals, unless your subscription was successfully canceled. If you don’t want to renew a subscription you must cancel it at least 60 minutes prior to its renewal. If you want to cancel your subscription, you can do it at any time by yourself from your online account. You can manage your subscriptions from your account on our website. All subscription fees/ membership fees and the associated account setup fee as well as other service fees are not subject to refund or partial-refund for any reason. The membership fees/ subscription fees are for us to authorize you as a member or to renew your member status under a program for a certain period of time, and it is non-refundable no matter whether you will use your member benefits during the authorized period or not. Membership/ subscription fees are subject to change and the new rates may automatically apply to your account with or without noticing in advance. Each specific program/ service might have its own Terms & Policies that you must fully agree to. Subscription policies regarding each specific program/ service can be found on the program's Terms and Policies section. 

We typically communicate with our partners/ retailers via emails. Though we are always trying to provide the fastest support to you, our response time may take up to 3 business days. In case any issue happens, we strongly suggest that you firstly discuss with us via emails to resolve the issue without opening a dispute via any 3rd party. We always try our best to resolve issues for a better long-term partnership. Once a dispute is open via a 3rd party, we will be unable to continue to support or discuss with you directly via emails. We  reserve the right to stop providing our services to you anytime once a dispute is open via a 3rd party.

We reserve the right to refuse and/or terminate any service to anyone for any reason at any time. We reserve the right to terminate this dropshipping partnership to any party for any reason at any time and without compensation, especially when retailers are considered to be unqualified to distribute our products or retailers have behaviors which might damage our company’s reputation or the partnership.  

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

If you purchase any merchandise or pay us for anything, you will be required to provide us information regarding your credit card or other payment instrument. You represent and warrant to us that such information is true and that you are authorized to use the payment instrument. You will be responsible for all taxes and import fees associated with your transactions. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may introduce or provide you with access to third-party tools (such as 3rd party apps, collaborative services, etc.). You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools/ services.
Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools/ services are provided by the relevant third-party providers. We may let third parties use spaces on our site or use other tools from us to introduce their services and/or collect payments, but you are solely responsible for your decisions of whether using their services and/or making payments to them or not; we are not responsible for resolving any issue between you and third parties. By using third-party tools/ services, you have agreed with all terms & conditions provided by the third parties. Once you choose to use third-party tools/ services, you need to work directly with them. You, not us, are solely responsible for dealing with any issue which may happen between you and the third-party tools/ services.
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 10 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party posts/ articles or third-party websites. We are not responsible for examining or evaluating those content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in their businesses. You must comply with all terms & conditions provided by the third parties. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party. Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion.

SECTION 11 - SITE CONTENT

This site and its contents are intended solely for the use of DR.HC Cosmetic Lab, LLC users and may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the site, other than content developed or posted by User ("User Content") including, but not limited to text, graphics, logos, tools, photographs, images, illustrations, audio and video, and animations ("Content") are the property of DR.HC Cosmetic Lab, LLC and/or its content suppliers and are protected by United States and international copyright laws. All trademarks, service marks, and trade names which appear on the site (other than those appearing in any User Content) are proprietary to DR.HC Cosmetic Lab, LLC and/or third parties. DR.HC Cosmetic Lab, LLC does not claim ownership in the trademarks or service marks owned by or advertisers or third parties that are displayed on the Site. The compilation of all content on this site is the exclusive property of DR.HC Cosmetic Lab, LLC and protected by U.S. and international copyright laws. As between you and us, however, you own and retain sole and exclusive right, title and interest in and to all of your User Content. You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Services. Downloading, copying, or storing any Content (other than User Content) is expressly prohibited without prior written permission from DR.HC Cosmetic Lab, LLC or from the copyright holder identified in such Content's copyright notice.

SECTION 12 - USER CONTENT (COMMENTS, FEEDBACK AND OTHER SUBMISSIONS)

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, comments, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively "Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. Any comments, suggestions, or feedback relating to the Site or the Services submitted to DR.HC Cosmetic Lab, LLC shall become the property of DR.HC Cosmetic Lab, LLC or its designee. We will not be required to treat any Feedback as confidential, and will not be liable for any ideas (including without limitation, product, Site or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our future Site, Services, or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Feedback of every kind and nature everywhere. We will be entitled to use the Feedback for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Feedback. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You represent, warrant and agree that you will not contribute any User Content that (a) infringes, violates or otherwise interferes with any copyright or trademark of another party, (b) reveals any trade secret, unless you own the trade secret or have the owner's permission to post it, (c) infringes any intellectual property right of another or on the privacy or publicity rights of another, (d) is libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive or otherwise violates any law or right of any third party, (e) contains a virus, Trojan horse, worm, time bomb or other computer programming routine or engine that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information, or (f) remains posted after you have been notified that such User Content violates any of sections (a) to (e) of this sentence. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any Feedback you make and their accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party. DR.HC Cosmetic Lab, LLC reserves the right to remove any User Content from the Site, suspend or terminate your right to use the Services at any time at its discretion, or pursue any other remedy or relief available to DR.HC Cosmetic Lab, LLC and/or the Site under equity or law for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content or if DR.HC Cosmetic Lab, LLC is concerned that you may have breached the immediately preceding sentence). You are responsible for all Content posted or developed under your under your username/ account and/or all Content sent to us under your username/ account via any kind of methods (email, text, comments, electronic forms, etc.) including Content contributed by a third party whom you have authorized to post or send Content under your username/ account (whether in the form of artwork, comments to a forum, or any other form).

You acknowledge that you are fully responsible for whatever material/ Content you submit, upload, post or send to us. And you alone, NOT us, have full responsibility for the Content, including its legality, reliability, appropriateness, originality, and copyright (whether the Content is included in the form of artwork, comments, physical objects, or any other form)

Certain features of our website require registration. If you choose to register, you agree to provide and maintain accurate, current and complete information about yourself. Your submission, registration data and personal information about you are governed by our Privacy Policy. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. Please immediately notify us of any unauthorized use of your password or account or any other breach of security. We reserve the right to terminate any account and/or campaigns at any time for any reason and with or without notice.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The Service and all products and services delivered to you through the Service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. No warranties or guarantees of any kind apply to any of the products, services, statements, or information provided by this site and/or all advices/ recommendations, whether oral or written, from any of our staff/ employees/ collaborators via any channels. The use of those information, products or services is solely at your own risk.
In no case shall DR.HC Cosmetic Lab, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, virus, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 - WAIVER

Your purchase of an item via any of our Services constitutes a waiver of any and all intellectual property, proprietary, personal, and privacy claims relating to that purchase. 

SECTION 17 - INDEMNIFICATION

You fully agree to indemnify, defend and hold harmless DR.HC Cosmetic Lab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising, including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss, incurred or suffered directly or indirectly as a result of using any product or service provided by us or listed on our website, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless you cease using our site/ our Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@drhc-cosmetics.com

- DR.HC Cosmetic Lab -

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.drhc-cosmetics.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, etc. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT US
For more information about our privacy practices, if you have questions, please contact us by e‑mail at info@drhc-cosmetics.com or by mail using the details provided below:

DR.HC Cosmetic Lab
Privacy Compliance Officer
1769 Hillsdale Ave #24885, San Jose, California 95154 , USA

DR.HC DROPSHIPPING PROGRAM

These terms and conditions are additionally applied to those who join DR.HC Dropshipping Program. Joining DR.HC Dropshipping Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. Questions about the these terms and conditions should be sent to us at info@drhc-cosmetics.com

ORDER CANCELLATION, REFUND & RETURNS

To fulfill orders in a timely fashion, once an order is placed, we are unable to make any changes. No change can be applied after an order is placed and paid including but not limitted to cancellation, discount, refund, return, etc. All orders are final. Please Order Carefully. 

We do not accept cancellation for goods purchased via dropshipping for any reason. If your customer cancels with you, you need to contact us as soon as possible to stop the shipment to their address. If you contact us before we send out your package, we can change the shipping address to your address. If you contact us after we have sent out your package, the package would still be sent to your customer, and you are responsible for resolving the case with your customer. 

We do not accept return for goods purchased via dropshipping for any reason. Each retailer store has its own return and refund policy. Each retailer will be involved in whatever questions/ returns/ refunds your customers want to help with. If your customers want to return goods, they should follow your store return policy and return goods to your store (you can keep the goods and ship out for next orders by yourself). 

We reserve the right to cancel any order for any merchandise for any reason.

EXCHANGES (if applicable)

We only replace items if they are sent by errors or damaged or lost for reasons due to our error. Please report any errors or damages within 48 hours of receipt of order by sending an email to info@drhc-cosmetics.com. It is your full responsibility to ensure that the goods are received and inspected by your customers within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. Be sure to tell the receiver to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframe.

Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement. If you want to fasten the time to send the replacement to your customers, we suggest that you place a new dropshipping order to send to your customer first, and wait for solutions from the shipping company and/ or the insurance company.  

MEMBERSHIP

Becoming a member of DR.HC Dropshipping Program let shop owners begin selling DR.HC products through the program. The membership fee is for us to pre-approve or approve you as a member or to renew your member status of this program for a certain period of time, and is not subject to refund or partial refund for any reason, no matter whether you will use your member benefits during the authorized period or not. Membership cannot be transfered between programs. We have the rights to request additional documents or information in order to approve you as a member under the program; if you are required for additional documents or information, you acknowledge that our basic processing time is 1~3 business days after we receive the required documents/information and the time to set up your account may take longer depending on how soon you submit the additional documents/information; we have the rights to deny your membership application if the required documents/information are not sufficiently provided; your membership application will be denied and canceled if the required documents/information are not provided within 30 days from the day we contact you to request the documents/information; The membership fee is non-refundable whether you will be approved or denied. All payments related to this dropshipping program (including membership fees/ subscription fees, or any other associated service fees if applicable, etc.) are non-refundable for any reason. You acknowledge that actual cost of fullfilment (such as product cost, shipping cost and taxes, etc.) may be an extra cost that will never be included in the membership fees/subscription fees offered by us to license the service. 

Your membership is a subscription and will be automatically renewed periodically depending on the plan you choose unless it is canceled before being renewed. A membership may be renewed 60 minutes before the time you first subscribed. It is your responsibility to cancel a membership if you no longer need it. You can cancel a membership anytime before the next billing date. There is no partial refund if you cancel in the middle of a billing cycle, but once you cancel you will not be charged for the next billing cycle. You can cancel your membership by logging into your member account on our website and click the "cancel membership" button. If you ask us to cancel the membership for you, you must contact us at least 24 hours before the renewal time of your membership, otherwise we can't guarantee that we can check your email and proceed your request in time that means your membership might still be renewed and you might still be charged. As a cancelled membership cannot be reactivated, we may confirm with you the cancellation terms before processing your cancellation request. Your membership might not be cancelled until we can confirm that you have stopped using member benefits. Your membership will be cancelled if you cancel the auto-billing agreement with us or if your payment fails. All benefits as a dropshipping retailer will be terminated at the moment your membership is cancelled. Once your membership is cancelled for any reason, you are not allowed to use any data or benefits that were available to you when you were a dropshipping member. In order for us to quickly and smoothly process your cancellation request, you need to stop using and remove all of our data/information from your store before sending a cancellation request. Once your membership is cancelled for any reason, your data with us with be deleted and your membership cannot be reactivated unless you join the program again. Membership/ subscription fees are subject to change and the new rates may automatically apply to your account with or without noticing in advance. 

CHANGES TO PRODUCTS, SERVICES AND FEES

We always try our best to keep everything the same, however, due to some reason, we might change our products' information (such as, updating new product images, changing the packaging, or discontinue a product, etc.) with or without notice. We will try our best (but cannot guarantee) to notice our retailers via newsletters. If you use 3rd party apps, your store should be automatically updated. However if you import products via CSV file or manual upload, you might need to request an updated CSV file or manually update the product information by yourself. Our CSV is file is updated periodically, you understand that at the moment you join the membership if there are some products not listed on the CSV file we cannot manually provide them to you per your request. You acknowledge that not all of the products listed on this website are subject to this dropshipping program. 

All prices and fees including membership fees are subject to change with or without notice. You may get discounts when you join as a new member, but the fees may change in your next billing cycles. We suggest you to check the prices/ fees regularly, especially around the time of upcoming billings.

RIGHT YOU GRANT US

By joining this dropshipping program, you grant us the right to deliver our products directly to your customers and manage their personal information in our system. The data and personal information of customers you provide to us are governed by our Privacy Policy.

RESTRICTIONS ON RESELLING AND THE USE OF INFORMATION

Authorized retailers under this program are allowed to resell our products to end consumers. However, you are not allowed to re-distribute our products to other retailers. Through DR.HC Dropshipping Program, we also grant you the right to use our product images and descriptions without editing them. You acknowledge that all information we provide to you are for use in your registered store(s) only, for the registered dropshipping member only, and for the intended purpose (dropshipping for your stores) only. Only the registered dropshipping retailer can use the information we provide. Using our information for unregistered stores is not allowable. Transfering/ Selling/ Commercializing information or similar behaviors are not allowable and will be subject to fines and intellectual infringement. You also understand that once your membership is cancelled for any reason, you will be prohibitted to use these information and you must immediately remove them from your websites/ stores and all channels.

LEGAL RESPONSIBILITY FOR INFORMATION YOU PROVIDE

You represent and warrant to us that any and all information you provide to us via whatever way is true and accurate, including but not limited to your business ID, your personal information, etc. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

REGULATORY COMPLIANCE & OTHERS

We grant you the right to re-sell our products in your store, however, it is your full responsibility to comply with all your countries rules and regulations for the resale, importation and sale of these goods. We strongly recommend that all retailers carry their own business insurance for their business operations.

The shipping origin on shipping labels by default will be our company name and address (the location where products are shipped from) in order to cover shipping insurance for your packages. If you want to change this default setting, you need to contact us in advance, and after the change, all of the packages we send to your customers can’t be covered by shipping insurance in case they’re lost or damaged during transit.

OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may introduce or provide you with access to third-party tools (such as 3rd party apps, collaborative services, etc.). You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools/ services.
Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools/ services are provided by the relevant third-party providers. We may let third parties use spaces on our site or use other tools from us to introduce their services and/or collect payments, but you are solely responsible for your decisions of whether using their services and/or making payments to them or not; we are not responsible for resolving any issue between you and third parties. By using third-party tools/ services, you have agreed with all terms & conditions provided by the third parties. Once you choose to use third-party tools/ services, you need to work directly with them. You, not us, are solely responsible for dealing with any issue which may happen between you and the third-party tools/ services.
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party posts/ articles or third-party websites. We are not responsible for examining or evaluating those content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in their businesses. You must comply with all terms & conditions provided by the third parties. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party. Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion.

PARTNERSHIP TERMINATION

We reserve the right to refuse and/or terminate any service to anyone for any reason at any time. We reserve the right to terminate this dropshipping partnership to any party for any reason at any time and without compensation, especially when retailers are considered to be unqualified to distribute our products to customers or retailers have behaviors which might damage our brands or the partnership. Once the partnership is ternimated (permanent service suspension), all of your active memberships and/or unfulfilled orders will be canceled, and you will no longer be allowed to re-join any of our programs or use any of our products/ services. You have no right to request an account reactivation or any compensation from us.

We may update this program's terms & conditions from time to time. We encourage you to periodically review this page for the latest information. Joining DR.HC Dropshipping Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. Questions about the these terms and conditions should be sent to us at info@drhc-cosmetics.com

- DR.HC Cosmetic Lab -

YOURS PRIVATE LABEL DROPSHIPPING (PLD) PROGRAM

These terms and conditions are additionally applied to those who join the YOURS Private Label Dropshipping (PLD) Program. Joining YOURS Private Label Dropshipping (PLD) Program provided by DR.HC Cosmetic Lab indicates that you have read & accepted, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. These terms of service govern your use of YOURS Private Label Dropshipping (PLD) Program and constitute a contract between you (the "user") and DR.HC Cosmetic Lab ("us"). If you do not agree to accept these terms in their entirety, please don't join the YOURS PLD Program. We reserve the right to refuse any resolution if our terms and conditions are not met. If you have questions send us an email to info@drhc-cosmetics.com.

ORDER CANCELLATION, REFUND & RETURNS

You acknowledge and agree that goods and/or services produced by us for you are custom-made goods/ services. To fulfill orders in a timely fashion, once an order is placed, we are unable to make any changes. No change can be applied after an order is placed and paid including but not limitted to cancellation, discount, refund, return, etc. Orders of samples of private label products are also not subject to cancellation/ return/ refund for any reasons. ALL ORDERS ARE FINAL. Please Order Carefully. 

If your customers want to return goods, they should follow your store return policy and return goods to your store (you can keep the goods and ship out for next orders by yourself). You have no right to cancel any order or return any goods to us. 

If your customer cancels with you, you need to contact us as soon as possible to stop the shipment to your customer address. If you contact us before we send out your order: We try our best to help you by changing the shipping address to your address, you will keep the cosmetics and ship them for other purchases from your customers. If you contact us after we have sent out the order: We are unable to change the shipping address or retrieve the goods, the package would still be sent to your customer, and you are responsible for resolving the case with your customer. Please note that packages may have been sent out before you receive email notifications from our systems.

We reserve the right to remove/ cancel any merchandise from any order for any reason. We reserve the right to cancel any order for any merchandise for any reason. 

EXCHANGES 

We only replace items if they are sent by errors or damaged or lost for reasons due to our error. You must report errors, damages or problems within 48 hours of receipt of order by sending an email to info@drhc-cosmetics.com. It is your full responsibility to ensure that the goods are received and inspected by your customers within 48 hours of receipt and errors or damages are reported back to us immediately within the said time. Be sure to tell the receiver to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment or solve any problem if you did not report it within said timeframe and/or a proper claim has not been placed with the carrier and/or insurance company within said timeframe.

Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement. If you want to fasten the time to send the replacement to your customers, we suggest that you place a new dropshipping order to send to your customer first, and wait for solutions from the shipping company and/ or the insurance company.  

MEMBERSHIP & SERVICE FEES

Subscribing to become a member of YOURS PLD Program and paying all upfront fees required by the program will let you be able to resell our products through this service. All paid payments related to YOURS PLD Program (subscription fees/ membership fees, setup fee, other upfront fees and associated service fees, etc.) are not subject to refund or partial refund for any reason, no matter when you cancel or due to what reason you cancel the service. The account setup fee & membership fee ("Membership Approval/ Renewal Fee") is for us to authorize/ approve you as a PLD member or to renew your member status of this program for a certain period of time, and it is non-refundable no matter whether you will use your member benefits during the authorized period or not. Membership cannot be transfered between programs. Also, you acknowledge that actual costs of fullfillment such as formulation cost (product costs) and shipping cost, may be extra costs that will never be included in the membership fees (subscription fees) offered by us to license the service. Other required upfront fees (such as R&D fee, Custom Product Images fee, etc.) if applicable will need to be paid separately after you pay the Membership Approval/ Renewal Fee and join the program, and must be fully paid before you can start selling our products and using your member benefits. If all the required upfront fees are not completely paid, you will not be allowed to access or start selling our products provided via this program, and any previously paid payment will not be refunded. All paid payments related to this program are not subject to refund or partial refund for any reason, no matter when, why, or how you want to stop continuing the program and/or cancel your membership. 

We have the rights to request additional documents or information in order to approve you as a member under the program; if you are required for additional documents or information, you acknowledge that our basic processing time is 1~3 business days after we receive the required documents/information and the time to set up your account may take longer depending on how soon you submit the additional documents/information; we have the rights to deny your membership application if the required documents/information are not sufficiently provided; your membership application will be denied and canceled if the required documents/information are not provided within 30 days from the day we contact you to request the documents/information; The membership fee is non-refundable whether you will be approved or denied.  

Your membership will be automatically renewed periodically depending on the plan you choose unless it is canceled before being renewed. A membership may be renewed 60 minutes before the time you first subscribed. It is your responsibility to cancel a membership if you no longer need it. You can cancel a membership anytime before the next billing date. There is no partial refund if you cancel your membership in the middle of a billing cycle, but once you cancel you will not be charged for the next billing cycle. You can cancel your membership by logging into your member account on our website and click the "cancel membership" button.  If you ask us to cancel the membership for you, you must contact us at least 24 hours before the renewal time of your membership, otherwise we can't guarantee that we can check your email and proceed your request in time that means your membership might still be renewed and you might still be charged. As a cancelled membership cannot be reactivated, we may confirm with you the cancellation terms before processing your cancellation request. Your membership might not be cancelled until we can confirm that you have stopped using member benefits. You cannot cancel a membership purchase order/ renewal order once it was placed and processed. Your membership could be cancelled if you cancel the auto-billing agreement with us or if your payment fails. All benefits of a PLD member will be terminated at the moment your membership is cancelled. Once your membership is cancelled for any reason, you are not allowed to use any data or benefits that were available to you when you were a PLD member. In order for us to quickly and smoothly process your cancellation request, you must stop using and remove all of our data/information from your store before sending a cancellation request. Once your membership is cancelled for any reason, your data with us with be deleted and your membership cannot be reactivated unless you join the program again. Membership/ subscription fees are subject to change and the new rates may automatically apply to your account with or without noticing in advance.

CHANGES TO PRODUCTS, SERVICES AND FEES

While we have made every effort to keep everything the same, all knowledge, certifications, claims, information, descriptions, images, ingredients, label types, packaging designs, and other public-facing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to suspend/ discontinue any product or launch any new product at any time without notice. 

All prices and fees including membership fees are subject to change with or without notice. You may get discounts when you join as a new member, but the fees may change in your next billing cycles. We suggest you to check the prices/ fees regularly, especially around the time of upcoming billings.

RIGHT YOU GRANT US

By joining this dropshipping program, you grant us the right to deliver products directly to your customers and manage their personal information in our system. The data and personal information of customers you provide to us are governed by our Privacy Policy.

LEGAL RESPONSIBILITY FOR CONTENT YOU PROVIDE

YOURS PLD Program lets us generate new contents (such as product images) and/or physical objects (such as cosmetic products) using material you upload, post, send, submit to us (such as your logo, your name, etc.). By joining this program, you represent and warrant that you own or are the licensee of all trademark rights, copyrights, rights of publicity and other intellectual property or other proprietary rights necessary to create/ submit/  upload/ post or send the Content to us, including any rights relating to the name, description, images, text, url, or any form. You will provide us with evidence of your rights upon request. You acknowledge that you are fully responsible for whatever material/ Content you submit, upload, post or send to us. And you alone, NOT us, have full responsibility for the Content, including its legality, reliability, appropriateness, originality, and copyright (whether the Content is in the form of artwork, text, or any other form). But you grant us a license to use that content anywhere, including but not limitted to artworks and/or physical objects. How broad that license is depends on which Services you use. We reserve the right to require any support document from you in order to verify the content you submit to us. While we’re not required to do so, we reserve the right to access, review, screen, and delete your content at any time and for any reason. You alone, though, remain responsible for the content you submit, upload, post, send to us, or store through our Services.

LEGAL RESPONSIBILITY FOR SERVICE-GENERATED CONTENT

YOURS PLD Program lets us use the material(s) ("content") you provide to us (such as your logo/ your name, etc.) and our material (such as our product images) to generate new contents for you (such as product images with your logo) (collectively "Service-generated content"). We own the original material that we contributed to the Service-generated content. We do not claim any ownership rights in the original content you provide to us. We retain all ownership rights of all photography generated by the Service. You alone, NOT us, have full responsibility for the legality, reliability, appropriateness, originality, and copyright of the material/ content that you contributed to the Service-generated content. You acknowledge that the Service-generated content we create for you are for use in your registered store only, for the registered PLD member only, and for the intended purpose (dropshipping for your store) only. Transfering/ Selling/ Commercializing the Service-generated content or similar behaviors are not allowable and will be subject to fines and intellectual infringement. You also understand that only PLD members are allowed to use these Content and/or Service-generated content; Once your membership is cancelled for any reason, you will be prohibitted to use these Content and/or Service-generated content, and you will immediately remove them from your websites/ stores and all channels.

LEGAL RESPONSIBILITY FOR SERVICE-GENERATED GOODS

YOURS PLD Program lets us use the material/content you provide to us (such as your logo/ your name etc.) and our material (such as our products) to generate custom goods for you (such as products with your logo) (collectively "Service-generated goods"). We own the original material that we contributed to the Service-generated goods, and you own the original material that you provided to us to create the Service-generated goods. Therefore, you alone, NOT us, have full responsibility for the legality, reliability, appropriateness, originality, and copyright of the material that you contributed to the Service-generated goods.

INTELLECTUAL PROPERTY COMPLAINS

Infringement Claims Between YOURS users, Waiver of Claims: YOURS/ DR.HC Cosmetic Lab takes any allegations of infringement seriously. As a condition of using the YOURS PLD Program, you agree to submit any and all infringement claims against YOURS users (so called “Copycat Claims”) pursuant to YOURS’s existing policies and procedures governing such claims. If we receive any complaint or allegation that any content you provided to us constitutes an unauthorized use of a third party’s rights, you understand that we reserve the right terminate your PLD account, in its sole discretion. You further agree, as a condition of using the YOURS PLD Program, to waive any and all claims against YOURS/ DR.HC Cosmetic Lab arising from alleged infringement by you or another YOURS user. In addition, you understand that YOURS may release your contact information to any YOURS user that satisfactorily alleges a violation of its rights under this section.

NON-EXCLUSIVE, LIMITED LICENSE TO USE IMFORMATION AND RESELL PRODUCTS

Through YOURS PLD Program, we grant YOURS PLD Program members ("YOURS users") the limited right to use our stocked product images or custom product images without modifying them and/or use product descriptions with or without modifying them. Retailers are prohibitted from editing/ modifying any photo provided by us. If you choose to modify the product descriptions, you can re-order words but are not allowed to add information we did not provide. You alone, NOT us, are fully responsible for whatever content related to the custom products ("Service-generated goods") you create/ upload/ post on your store, including but not limited to photos, ingredients, health warnings, storage requirements, safety, use instructions, claims, reviews, testimonial, blogs, etc.

You further acknowledge that all other information we provide to you (before and/or after being modified by you) are for use in your registered store only, for the registered PLD member only, and for the intended purpose (dropshipping for your store) only. Only the registered PLD member can use the information we provide. Transfering/ Selling/ Commercializing information or similar behaviors are not allowable and will be subject to fines and intellectual infringement. You also understand that once your membership is cancelled for any reason, you will be prohibitted to use these information, and you will immediately remove them from your websites/ stores and all channels.

You are prohibited from using our company name, brand names, address and/or certifications, seals, etc. in association with your sales and marketing or on any of your stores/websites/channels. Any use of any content of DR.HC Cosmetic Lab other than as specifically authorized herein is strictly prohibited. We do not claim our private label products as certified organic, so you cannot claim your products as certified organic products unless you yourself have them certified.

WAIVER

Your purchase of an item via YOURS PLD Program constitutes a waiver of any and all intellectual property, proprietary, personal, and privacy claims relating to that purchase. 

REGULATORY COMPLIANCE

Products provided to your brand under this YOURS Private Label Dropshipping Program might have our company name and address listed as the manufacturer.
The shipping origin on shipping labels by default will be our company name and address (the location where products are shipped from) in order to cover shipping insurance for your packages. If you want to change this default setting, you need to contact us in advance, and after the change, all of the packages we send to your customers can’t be covered by shipping insurance in case they’re lost or damaged during transit.

We grant you the right to re-sell our products with your logo (Service-generated goods), however, it is your full responsibility to research, understand and comply with all your countries rules, regulations and laws for the resale, importation and sale of these goods and/or for any material/ content you provide to us. We are not responsible for any regulatory compliance of any brand we work with. 

CUSTOM PRODUCT IMAGES

This service is provided to YOURS Private Label Dropshipping (PLD) Program's members only. Only PLD members are allowed to use the custom product images. All orders & submissions are final; any request for product changing/ adding and/or logo changing will require a new order. If you place order for “All products”, your order only covers the items we have at the moment you place the order and won’t include images of new products which may be launched after that. We do not stock your custom images in our system; you need to contact us within 3 business days if there's any problem with the custom images you receive. 3 days after the order is fulfilled, we are unable to resend or resolve any issue (any request for resending images, in this case, will require a new order). We only fix issues caused by our errors. We may not be able to put your logo on the labels with the size and/or dimension you expect because there is a default space for logo on each label. We do not modify your logo. We do not make adjustments on custom product images as per your request unless there were technical errors caused by our mistake, such as your logo was cut off. We cannot guarantee the custom images will match your imagination.

Retailers are not allowed to edit our product images and Custom Product Images. Retailers do not own the copyright of the custom images, which means if your membership is canceled you will be no longer allowed to use the custom images.

QUALITY OF ARTWORK/ SERVICE

Artwork and/or any content you provide to us must meet reasonable production standards (e.g. if you provide a low quality image it will not be printed well). It's your responsibility to provide a high quality artwork in order to have a high quality Service-generated content. We reserve the right to refuse production if the production standard requested can not be met. We reserve the right to ask you to revise your logo, custom product names or any other material/ content you provide to us if they do not comply with laws/ regulations, otherwise we may refuse to proceed the service. We reserve the right to refuse or postpone any task/ service if the material we require is not completely and correctly provided by you. We do not guarantee the Service-generated content and/ or Service-generated goods will meet your expectation. We reserve the right to request additional fees if you are not satisfied with the quality of Service-generated content or Service-generated goods and request a re-production.

OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may introduce or provide you with access to third-party tools (such as 3rd party apps, collaborative services, etc.). You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools/ services.
Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools/ services are provided by the relevant third-party providers. We may let third parties use spaces on our site or use other tools from us to introduce their services and/or collect payments, but you are solely responsible for your decisions of whether using their services and/or making payments to them or not; we are not responsible for resolving any issue between you and third parties. By using third-party tools/ services, you have agreed with all terms & conditions provided by the third parties. Once you choose to use third-party tools/ services, you need to work directly with them. You, not us, are solely responsible for dealing with any issue which may happen between you and the third-party tools/ services.
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party posts/ articles or third-party websites. We are not responsible for examining or evaluating those content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in their businesses. You must comply with all terms & conditions provided by the third parties. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party. Any use by you of optional tools/ services introduced through the site is entirely at your own risk and discretion.

LIMITATION OF LIABILITY

We strongly recommend that all of YOURS PLD Program members carry their own business insurance and product liability insurance for their business operations and for products sold under their brand names, as we will not insure products that are sold under your brand names which is not fully in the control of us.

You hereby unconditionally indemnifies and releases DR. HC Cosmetic Lab, its entities, directors, officers, employees from any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, loss of goodwill, brand damage, replacement costs, virus, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no event will  YOURS/ DR.HC Cosmetic Lab's total liability to you for all damages, losses or causes of action exceed your monthly paid subscription to our service.

PARTNERSHIP TERMINATION

YOURS/ DR.HC Cosmetic Lab, in its sole discretion, may suspend or terminate your PLD account (or any part thereof) or use of the YOURS PLD Program and remove and discard any content within the YOURS PLD Program, for any reason and at any time. Further, you agree that YOURS/ DR.HC Cosmetic Lab will not be liable to you or any third party for any termination of your access to our program.

We reserve the right to refuse and/or terminate any service to anyone for any reason at any time. We reserve the right to terminate this dropshipping partnership to any party for any reason at any time and without compensation, especially when retailers are considered to be unqualified to distribute our products or retailers have behaviors which might damage our company’s reputation or the partnership. Once the partnership is ternimated (permanent service suspension), all of your active memberships and/or unfulfilled orders will be canceled, and you will no longer be allowed to re-join any of our programs or use any of our products/ services. You have no right to request an account reactivation or any compensation from us.

We may update this program's terms & conditions from time to time. We encourage you to periodically review this page for the latest information. Joining YOURS Private Label Dropshipping (PLD) Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. If you have questions send us an email to info@drhc-cosmetics.com 

YOURS - CUSTOM COSMETICS & PRIVATE LABEL
by DR.HC Cosmetic Lab, LLC

WHOLESALE

These terms and conditions are additionally applied to those who purchase wholesale (DR.HC brand's products or Private Label/ customized products). Purchasing wholesale from DR.HC Cosmetic Lab indicates that you have read & fully accept, without exclusion, all policies terms and conditions of the wholesale program as well as all terms and policies of our company. These terms of service constitute a contract between you (the "user") and DR.HC Cosmetic Lab ("us"). If you do not agree to accept these terms in their entirety, do not purchase wholesale from us. We reserve the right to refuse any resolution if our terms and conditions are not met. If you have questions send us an email to info@drhc-cosmetics.com 

ORDER PROCESSING, CANCELLATION & RETURNS

To fulfill orders in a timely fashion, once an order is placed, it will be sent to production/ fulfillment right away and we are unable to make any changes. We will not inform you before we proceed with your order. All wholesale orders are not subject to cancellation/ return for any reasons. Orders of samples of private label products are also not subject to cancellation/ return for any reasons. You acknowledge and agree that ALL ORDERS ARE FINAL. You have no right to cancel or change any order or return any goods to us. Please Order Carefully. 
A pending invoice must be paid within 7 days after it has been sent to the buyer; otherwise the pending order will be canceled. 

For customized/ private label orders, we do not provide photos of your finished goods before shipping. We recommend you to order samples to see how a real product looks like before placing a wholesale order. We cannot give advices on your logo or on any information you provide us. We use your registered logo as-is and cannot edit/ revise your logo. You are responsible for all information you provide to us, such as the quality of your logo or the accuracy of your address.

We reserve the right to cancel any order for any merchandise for any reason. 

EXCHANGES 

We only replace items if they are sent by errors or damaged or lost for reasons due to our error. Please report any errors or damages within 48 hours of receipt of order by sending an email to info@drhc-cosmetics.com. It is your full responsibility to ensure that the goods are received and inspected within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. Be sure to tell the receiver to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframe.

Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, you have to wait for solutions from the shipping company and/ or the insurance company, we cannot guarantee the time of sending the replacement.  

ACCOUNT SETUP FEE/ RENEWAL FEE

The PL Wholesale Account Opening Fee/ Renewal Fee is non-refundable for any reason, no matter whether you will use the benefits during the period your wholesale is active or not. All payments related to wholesale purchase (wholesale account setup fee/ renewal fee, other associated customization fess, add-on service fees, etc.) are not subject to refund or partial refund for any reason. You acknowledge that actual cost of fullfilment such as shipping cost may be extra costs that will never be included in the wholesale prices.

Your wholesale account oopening fee/ renewal fee is a subscription and might be automatically renewed every year unless you cancel it before it is renewed. You can cancel your account anytime before the next billing date. There is no partial refund if you cancel in the middle of a billing cycle, but once you cancel you will not be charged for the next billing cycle. You can cancel your account by contacting us. All benefits of wholesale purchase will be terminated at the moment your wholesale account is cancelled. 

CHANGES TO PRODUCTS, SERVICES AND FEES

While we have made every effort to keep everything the same, all knowledge, certifications, claims, information, descriptions, images, ingredients, label types, packaging designs, and other public-facing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

All prices and fees are subject to change with or without notice. You may get discounts when you join as a new member, but the fees may change in your next billing cycles. We suggest you to check the prices/ fees regularly, especially around the time of upcoming billings.

RIGHT YOU GRANT US

By using any of our private label services, you grant us the right to use your logo, your company information and any other necessary information to manufacture custom products for you.

LEGAL RESPONSIBILITY FOR CONTENT YOU PROVIDE

Our private label services let us generate new contents (such as product images) and/or physical objects (such as cosmetic products) using material you upload, post, send, submit to us (such as your logo, your name, etc.). By using our private label services, you represent and warrant that you own or are the licensee of all trademark rights, copyrights, rights of publicity and other intellectual property or other proprietary rights necessary to create/ submit/  upload/ post or send the Content to us, including any rights relating to the name, description, images, text, url, or any form. You will provide us with evidence of your rights upon request. You acknowledge that you are fully responsible for whatever material/ Content you submit, upload, post or send to us. And you alone, NOT us, have full responsibility for the Content, including its legality, reliability, appropriateness, originality, and copyright (whether the Content is in the form of artwork, text, or any other form). But you grant us a license to use that content anywhere, including but not limitted to artworks and/or physical objects. How broad that license is depends on which Services you use. We reserve the right to require any support document from you in order to verify the content you submit to us. While we’re not required to do so, we reserve the right to access, review, screen, and delete your content at any time and for any reason. You alone, though, remain responsible for the content you submit, upload, post, send to us, or store through our Services.

LEGAL RESPONSIBILITY FOR SERVICE-GENERATED GOODS

Our private label services let us use the material/content you provide to us (such as your logo/ your name etc.) to create custom goods for you (such as products with your logo) (collectively "Service-generated goods"). The Service-generated goods are yours, therefore, you alone, NOT us, have full responsibility for legality, reliability, appropriateness, originality, copyright of the Service-generated goods and of the material that you contributed to the Service-generated goods.

INTELLECTUAL PROPERTY COMPLAINS

Infringement Claims Between users, Waiver of Claims: DR.HC Cosmetic Lab takes any allegations of infringement seriously. As a condition of using our private label services, you agree to submit any and all infringement claims against our users (so called “Copycat Claims”) pursuant to our existing policies and procedures governing such claims. If we receive any complaint or allegation that any content you provided to us constitutes an unauthorized use of a third party’s rights, you understand that we reserve the right terminate your account, in its sole discretion. You further agree, as a condition of purchsing wholesale from us, to waive any and all claims against DR.HC Cosmetic Lab arising from alleged infringement by you or another user. In addition, you understand that we may release your contact information to any user that satisfactorily alleges a violation of its rights under this section.

NON-EXCLUSIVE, LIMITED LICENSE TO USE IMFORMATION AND RESELL PRODUCTS

You are not allowed to use/ copy our products' descriptions and/or images. You alone, NOT us, are fully responsible for whatever content related to the custom goods ("Service-generated goods") you create/ upload/ post on your store/website/channels, including but not limited to photos, ingredients, health warnings, storage requirements, safety, use instructions, claims, reviews, testimonial, blogs, etc. Transfering/ Selling/ Commercializing our information or similar behaviors are not allowable and will be subject to fines and intellectual infringement. 

For Private Label wholesale purchase, you are prohibited from using our company name and/or brand names and/or certifications, seals, etc. in association with your sales and marketing. Any use of any content of DR.HC Cosmetic Lab other than as specifically authorized herein is strictly prohibited. We do not claim our private label stocked formulas as certified organic, so you cannot claim your products as certified organic products unless you have them certified by yourself.

WAIVER

Your wholesale purchases from us constitute a waiver of any and all intellectual property, proprietary, personal, and privacy claims relating to that purchase. 

SALE COMPLIANCE

It is your full responsibility to research, understand and comply with all your countries rules, regulations and laws for the resale, importation and sale of these goods and/or for any material/ content you provide to us. We are not responsible for any regulatory compliance of any brand/company we work with. 

QUALITY OF ARTWORK/ SERVICE

We reserve the right to refuse production if the production standard requested can not be met. We reserve the right to ask you to revise your logo, custom product names or any other material/ content you provide to us if they do not comply with laws/ regulations, otherwise we may refuse to proceed the service. We reserve the right to refuse or postpone any task/ service if the material we require is not completely and correctly provided by you. We do not guarantee our goods and/or services will meet your expectation. We reserve the right to request addtional fees if you are not satisfied with the quality of our goods/ services and request a re-production.

LIMITATION OF LIABILITY

You must carry your own business insurance and product liability insurance for your business operations and for products sold under your brand names, as we will not insure products that are sold under your brand/company names.

You hereby unconditionally indemnifies and releases DR. HC Cosmetic Lab, its entities, directors, officers, employees from any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, loss of goodwill, brand damage, replacement costs, virus, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no event will DR.HC Cosmetic Lab's total liability to you for all damages, losses or causes of action exceed your monthly paid subscription to our service.

TERMINATION

DR.HC Cosmetic Lab, in its sole discretion, may suspend or terminate your wholesale account (or any part thereof), for any reason and at any time. Further, you agree that DR.HC Cosmetic Lab will not be liable to you or any third party for any termination of your access to our program. Any account that is terminated will have, if any, their subscription cycle voided. We reserve the right to refuse this service to anyone for any reason at any time. 

We may change our wholesale policies time to time; Once the policies are changed, the new policies will apply to all wholesale accounts no matter since when you registered your wholesale account with us. The new policies will apply to all wholesale order inquiries placed after the effective date. We may update this program's terms & conditions from time to time. We encourage you to periodically review this page for the latest information. Purchasing wholesale from DR.HC Cosmetic Lab indicates that you have read & fully accept, without exclusion, all policies terms and conditions of the wholesale program as well as all terms and policies of our company. If you have questions send us an email to info@drhc-cosmetics.com 

-DR.HC Cosmetic Lab, LLC
info@drhc-cosmetics.com