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ĐIỀU KHOẢN & CHÍNH SÁCH BÁN HÀNG

RETURN & REFUND

This return & refund policy applies to retail orders of DR.HC branded cosmetics on this site. This return & refund policy does not apply to dropshipping, wholesale, custom-made orders (both dropshipping and wholesale purchase). For dropshipping, wholesale, custom-made orders, please follow their own return & refund policies. This return & refund policy also does not apply to orders delivered by our partners in Japan or Vietnam domestic. Contact us for details on Return & Refund if you have any questions before purchase.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We specify these items on their product pages.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us in advance for an authorization number. ALL RETURNS MUST BE GIVEN AN AUTHORIZATION NUMBER. ALL RETURNS WITHOUT AUTHORIZATION WILL BE REFUSED. 
We do not accept return for the items below: Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that is returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We cover PayPal transaction fee when you buy our products and pay via PayPal, so the amount we receive is usually less than what you have paid (because PayPal took the transaction fee). If you cancel the order before shipping, we only refund the amount we received, not the amount you paid (in other words, you pay the PayPal transaction fee if you cancel the order)

LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at help@drhc-cosmetics.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SERVICE FEES
Service fees (such as consulting fee etc.) cannot be refunded for any reason.

EXCHANGES (if applicable)
We only replace items if they are sent by errors or damaged or lost for reasons due to our errorPlease report any errors or damages within 48 hours of receipt of order by sending an email to help@drhc-cosmetics.com. Be sure to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframeShipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement.

In lieu of some clients (who place the orders) request for delivery of goods to third parties (customer, friend, etc.); it is the full responsibility of the client to ensure that the goods are received and inspected within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. We ask for understanding so that you may be careful in making decisions/choices on delivery of goods and services. As always, we will pack and inspect all shipments with great care before releasing to courier.

SHIPPING
To return your product, you should mail your product to: DR.HC Cosmetic Lab, 1769 Hillsdale Ave #24885, San Jose, California 95154, USA
You will be responsible for paying for your own shipping costs for returning your item and receiving the exchanged item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Transaction fees (such as PayPal fee, etc.) are non-refundable. If you receive a refund, the cost of transaction fees will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

We may update our Return & Refund policies from time to time. We encourage you to periodically review this page for the latest information.

 

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The terms below apply to orders delivered by our specific partners in Japan or Vietnam domestic ONLY.

Bên trên là các chính sách và quy định đối với những đơn hàng ship từ kho tại Mỹ.
Đối với các đơn hàng được ship từ các kho liên kết của chúng tôi trong quốc nội Nhật hoặc Việt Nam (khách hàng được free ship Quốc tế và chỉ trả ship quốc nội Nhật hoặc Việt Nam), đây là những điểm chính yếu, nhưng không phải tất cả, về chính sách đổi trả & hoàn tiền. Chúng tôi không thể giải quyết các thắc mắc sau đặt hàng mà không thỏa các điều khoản và chính sách bán hàng đã được quy định tại đây, vì bất cứ lý do gì (bao gồm việc khách hàng không đọc các quy định này, hoặc do cản trở ngôn ngữ, v.v...). Liên hệ chúng tôi để được giải đáp trước khi đặt hàng hoặc sử dụng dịch vụ nếu bạn có bất cứ câu hỏi nào liên quan đến các Điều khoản & Chính sách bán hàng của chúng tôi.

Chúng tôi đang tiến hành đổi mẫu bao bì cho rất nhiều sản phẩm. Khi mua sản phẩm, đặc biệt là các sản phẩm đã ship sẵn về kho liên kết tại Nhật và Vietnam (khách hàng được freeship quốc tế từ Mỹ), bạn đồng ý rằng có thể nhận sản phẩm với quy cách đóng gói cũ hoặc mới (chai lọ, thiết kế nhãn, dung lượng...), có thể giống hoặc không hoàn toàn giống với hình ảnh niêm yết tại website (là hình ảnh của quy cách mới). Quy cách liên quan đến chai lọ có thể là loại chai lọ/ hộp giấy khác nhau. Quy cách liên quan đến thiết kế nhãn có thể là nhãn với tên cũ (Dr.C Lab) hoặc tên mới (DR.HC). Quy cách liên quan đến dung lượng có thể là sự xê dịch nhau về dung tích/ dung lượng trong khoảng 1~3 gram/ ml (0.05~0.1 oz./ fl.oz.) (do chúng tôi tăng dung lượng nên sản phẩm theo quy cách mới sẽ giữ nguyên giá nhưng có thể có dung tích/ dung lượng nhiều hơn quy cách cũ khoảng 1~3 gram/ ml, thường xuất hiện ở sữa rửa mặt, kem dưỡng,... nhưng không chỉ giới hạn ở các sản phẩm này). Hình ảnh niêm yết tại website là quy cách mới dự định chỉ có mặt tại kho liên kết Nhật hoặc Việt Nam vào đầu 2022.

Chúng tôi có thể chỉnh đổi hay bổ sung các điều khoản khi cần thiết mà không báo trước. Mỗi khi đặt hàng tức là bạn đã đọc và đồng ý với tất cả các điều khoản và điều kiện sử dụng dịch vụ được quy định tại đây (bao gồm cả bản nguyên gốc tiếng Anh).

HỦY ĐƠN:
✔ Trước khi chuyển khoản, trường hợp bất đắc dĩ, bạn có thể hủy hoặc thay đổi đơn hàng (hoặc chúng tôi có thể chủ động hủy đơn hàng nếu nhận thấy khách nhiều lần không nghiêm túc trong việc đặt hàng).
✔ Sau khi chuyển khoản, bạn muốn hủy đơn hàng hay hủy sản phẩm vì một lý do nào đó xuất phát từ phía khách hàng: Bạn mất 50% chi phí restock, và chỉ được hoàn trả lại 50% giá trị đã chuyển khoản. Đồng thời, nếu đơn hàng đã đang trên đường ship đi (dù chưa đến người nhận), bạn chịu tất cả phí ship phát sinh để sản phẩm được gửi trả lại cho chúng tôi trong tình trạng nguyên vẹn.
✔ Sau khi đơn vị chuyển phát thông báo đã hoàn tất việc giao hàng: bạn không thể hủy đơn hàng hay thay đổi sản phẩm được nữa, và tiền sản phẩm sẽ không được hoàn trả lại nếu đơn hàng hay sản phẩm bị hủy vì lý do từ phía khách hàng.

HOÀN TIỀN:
Trong trường hợp có phát sinh việc hoàn trả tiền (vd: sản phẩm “sold out” nên chúng tôi hoàn trả tiền sản phẩm, v.v…), việc chuyển khoản sẽ tiến hành trong khoảng 48h nếu khách thanh toán bằng PayPal, bằng Zelle hay Credit Cards, hoặc sẽ mất khoảng 10-20 ngày nếu khách thanh toán bằng chuyển khoản ngân hàng tại Nhật hay VN. Nếu việc hoàn trả tiền là do khách hàng chuyển khoản dư, chi phí khi chuyển trả tiền sẽ do khách hàng đảm nhiệm.

ĐỔI TRẢ HÀNG
Khi hàng đến tay bạn với tình trạng không như mong muốn, hãy liên hệ Facebook Store hoặc email help@drhc-cosmetics.com muộn nhất trong vòng 1 tuần kể từ ngày nhận hàng để chúng tôi xác định nguyên nhân và tìm cách hỗ trợ tốt nhất có thể. Chúng tôi không thể truy cứu các dữ liệu và xử lý hay giải đáp thắc mắc khiếu nại, cũng như tuyệt đối không thể xử lý việc đổi hoặc trả hàng với bất cứ lý do gì, nếu:

  • -Khách liên lạc muộn hơn 1 tuần sau ngày nhận sản phẩm.
  • -Khách làm hư hỏng sản phẩm (vô tình hay cố ý).
  • -Khách đã sử dụng sản phẩm (vô tình hay cố ý) trước khi liên lạc với chúng tôi hoặc trong quá trình hai bên còn đang trao đổi.
  • -Khách từ chối hoặc không cung cấp đầy đủ các bằng chứng mà phía chúng tôi yêu cầu nhằm xác định tình trạng sản phẩm.
  • -Sản phẩm được hoàn trả không đúng như khách mô tả.
  • -Phát hiện lỗi thuộc về khách hàng, hoặc phát hiện biểu hiện không trung thực.
  • -Và các lý do khác bắt nguồn từ phía khách hàng.

Hàng đã giao không thể đổi trả do các nguyên nhân từ phía khách hàng (ví dụ: muốn đổi loại khác, không thấy cần thiết nữa, dùng không hợp v.v...). Trong trường hợp có áp dụng việc đổi trả hàng, khách hàng cần gửi trả hàng theo đường bưu điện đến địa chỉ được chỉ định không quá 1 tuần kể từ ngày nhận hàng, sau khi xác nhận hàng đổi trả còn nguyên vẹn, chúng tôi sẽ tiến hành việc xuất sản phẩm mới (nếu đổi hàng) trong vòng 2~7 ngày kể từ ngày nhận lại sản phẩm, hoặc hoàn tiền (nếu trả hàng). Chúng tôi đảm nhiệm chi phí gửi trả lại hàng và giao hàng mới nếu xác định được nguyên nhân của việc đổi trả hàng là do phía lab.

SALE & ƯU ĐÃI
-Tất cả sản phẩm sale đều không thuộc đối tượng được đổi hàng hay hoàn trả.
-Sale có áp dụng mã giảm giá do hệ thống tự động vận hành và sẽ không hữu hiệu đối với các đơn hàng không tự áp dụng mã giảm giá tại thời điểm đặt hàng.
-Khi hủy một đơn hàng có kèm ưu đãi, ưu đãi sẽ bị hủy theo và mất tác dụng trong lần order sau.
-Chúng tôi đang tiến hành đổi mẫu bao bì cho rất nhiều sản phẩm. Khi mua sản phẩm (đặc biệt là các sản phẩm Sale), bạn đồng ý rằng có thể nhận sản phẩm với mẫu bao bì/ thiết kế cũ hoặc mới

TERMS OF SERVICE

OVERVIEW

This website is operated by DR.HC Cosmetic Lab. Throughout the site, the terms “we”, “us” and “our” refer to DR.HC Cosmetic Lab. DR.HC Cosmetic Lab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something and/ or using any service from us, you engage in our “Service”/ "Services" and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, and/or additional terms and conditions and policies determined separately for each program, campaign, service (such as dropshipping programs, affiliate programs, customizing service, and so on). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, partners, collaborators, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. These terms and conditions govern your use of the DR.HC Cosmetic Lab website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to accept these terms in their entirety, you are prohibited from using or accessing this site. If your use of this site on behalf of any business, organization, or other entity of any kind, you represent and warrant that you are authorized to accept these Terms of Use on its behalf and to bind such business, organization, or entity to these Terms of Use. If you are under the age of 18,  your parents must review and accept  these terms before you use this site for any reason.

Any new features or tools/ products or services which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of this site and of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically for changes. You should review these Terms & Policies each time you access this Site. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

LEGAL DISCLAIMER

Please be noticed that the use of all information provided by this site and/or all advices/ recommendations from any of our staff/ employees/ collaborators via any channels is solely at your own risk no matter which language you use. Specific results are not guaranteed. Actual results may vary. None of the products, text or advice on this site have been approved or endorsed by a physician, FDA or any other regulatory body. Consult your physician if you have questions about the use of goods or services after reading the label and any related information. Use of goods or services sold on this site may trigger allergies and other health related issues. If you need emergency help related to any physical or mental reaction, please dial 911. This site offers health, wellness, fitness and nutritional information and is designated for education purposes only. We do not make medical claims for our products. Our products are not intended to diagnose, treat, cure, or prevent disease. If you have any concerns or questions about your health, you should always consult with your physician or your health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of something you may have read on this site. Nothing stated or posted on this site or available through any services are intended to be, and must not be taken to be, the practice of medical or counseling care. For purposes of this agreement, the practice of medicine and counseling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis or advice. Customers who experience sensitivity or allergy while using our products are advised to discontinue product use and consult a physician. DR.HC Cosmetic Lab cannot be held liable for misuse of our products. You are solely responsible for the proper use of products offered on DR.HC Cosmetic Lab. Because each person’s skin is unique, we make no warranties, expressed or implied, regarding the effectiveness and suitability of products. You are using products listed on our site at your sole risk and are responsible for all actions and consequences of usage. Always patch test products before use. The use of all information provided by this site and/or all advices/ recommendations, whether oral or written, from any of our staff/ employees/ collaborators via any channels is solely at your own risk no matter which language you use.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse any service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We are producing our natural products using natural and certified organic ingredients that we procure from our vendors.  Our formula, in a whole, is not certified. Products that are made Gluten-free and Vegan are to the best of our knowledge based on supplier information and formulation procedures. Normal operations involve shared kettles and preparation areas that may contain traces of gluten.

FORMULATIONS/INGREDIENT LISTS: Listings are subject to change. As well as formulas, packaging, lables, ingredient suppliers and so on.

OUT OF STOCK ITEMS: Although we try to keep a large inventory of each item in stock, occasionally out of stock situations occur due to our vast product line and high demands of orders. We will do our best to inform you of “out of stock” goods that are known to us at time of order placing, so that you may elect to order an alternate item. If an item becomes out of stock when your order hits the shipping department, we will try to contact you for solutions (such as an alternate item, or partial refund). We reserve the right to ship only the in-stock goods and hold the out-of-stock goods for "back-order". We reserve the right to remove the out-of-stock product(s) from your order and ship only the in-stock goods. We will make every effort to be able to handle your order as efficiently as possible.

SECTION 6 - SHIPPING & DELIVERY

SHIPMENT REFUSALS: Once you have placed an order, you or the “ship to party” are responsible for accepting delivery. If an order is returned due to it being refused, if no one is there to accept it, or the supplied address is incorrect, or any reason not due to our error – you will need to pay the shipping cost again for us to resend the goods. The goods cannot be resent until payment for the new shipping cost is completed. Please provide a correct shipping address and make arrangements to accept your shipments.

DELIVERY DELAYS: All shipment dates are estimates only and we shall not be liable for failure to ship “as of a certain date”.  We shall not be liable for loss or damage of any kind, resulting from delay in performance or inability to deliver its products on account of acts of God, Force majeure, fire, labor disputes, accidents, acts of civil or military authorities, war, terrorism, riot, default or delay by supplier, breakdown in manufacturing facilities, machinery or equipment, delays in transportation, or difficulties in obtaining necessary materials, labor, or manufacturing facilities due to such causes or any other cause beyond our reasonable control.

SHIPPING SERVICE SUSPENSION: We shall not be liable for loss or damage of any kind, resulting from the suspension of 3rd party shipping service. If the shipping service we offer is suspended, we may change to another service and will contact you in advance about the change in shipping cost, delivery time, etc.

THIRD-PARTY SHIPPING: In lieu of some clients (who place the orders) request for delivery of goods to third parties (customer, friend, decorator, fulfillment center, co-packer, drop shipper, etc.); it is the full responsibility of the client to ensure that the goods are received and inspected within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time so that courier claim/ insurance claim can be made. Other than shipping damages or lost package, we cannot be held liable for any loss, costs, damages, or charges incurred as a result of delivery of goods to any third-party agency or to specified address as required by the client.  All risk shall pass to the client upon delivery of goods. 

In no event shall DR. HC Cosmetic Lab be liable for any loss of business, loss of opportunity, loss of profits, or for any other indirect or consequential loss or damage whatsoever as a result of negligence of a third party on behalf of clients’ request.

SECTION 7 - SUBSCRIPTIONS POLICY

When you purchase a subscription and/or a membership you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. All subscription fees and/or membership fees are not subject to refund or partial-refund for any reason.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

If you purchase any merchandise or pay us for anything, you will be required to provide us information regarding your credit card or other payment instrument. You represent and warrant to us that such information is true and that you are authorized to use the payment instrument. You will be responsible for all taxes and import fees associated with your transactions. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 9 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 10 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 11 - SITE CONTENT

This site and its contents are intended solely for the use of DR.HC Cosmetic Lab, LLC users and may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the site, other than content developed or posted by User ("User Content") including, but not limited to text, graphics, logos, tools, photographs, images, illustrations, audio and video, and animations ("Content") are the property of DR.HC Cosmetic Lab, LLC and/or its content suppliers and are protected by United States and international copyright laws. All trademarks, service marks, and trade names which appear on the site (other than those appearing in any User Content) are proprietary to DR.HC Cosmetic Lab, LLC and/or third parties. DR.HC Cosmetic Lab, LLC does not claim ownership in the trademarks or service marks owned by or advertisers or third parties that are displayed on the Site. The compilation of all content on this site is the exclusive property of DR.HC Cosmetic Lab, LLC and protected by U.S. and international copyright laws. As between you and us, however, you own and retain sole and exclusive right, title and interest in and to all of your User Content. You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Services. Downloading, copying, or storing any Content (other than User Content) is expressly prohibited without prior written permission from DR.HC Cosmetic Lab, LLC or from the copyright holder identified in such Content's copyright notice.

SECTION 12 - USER CONTENT (COMMENTS, FEEDBACK AND OTHER SUBMISSIONS)

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, comments, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively "Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. Any comments, suggestions, or feedback relating to the Site or the Services submitted to DR.HC Cosmetic Lab, LLC shall become the property of DR.HC Cosmetic Lab, LLC or its designee. We will not be required to treat any Feedback as confidential, and will not be liable for any ideas (including without limitation, product, Site or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our future Site, Services, or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Feedback of every kind and nature everywhere. We will be entitled to use the Feedback for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Feedback. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You represent, warrant and agree that you will not contribute any User Content that (a) infringes, violates or otherwise interferes with any copyright or trademark of another party, (b) reveals any trade secret, unless you own the trade secret or have the owner's permission to post it, (c) infringes any intellectual property right of another or on the privacy or publicity rights of another, (d) is libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive or otherwise violates any law or right of any third party, (e) contains a virus, Trojan horse, worm, time bomb or other computer programming routine or engine that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information, or (f) remains posted after you have been notified that such User Content violates any of sections (a) to (e) of this sentence. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any Feedback you make and their accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party. DR.HC Cosmetic Lab, LLC reserves the right to remove any User Content from the Site, suspend or terminate your right to use the Services at any time at its discretion, or pursue any other remedy or relief available to DR.HC Cosmetic Lab, LLC and/or the Site under equity or law for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content or if DR.HC Cosmetic Lab, LLC is concerned that you may have breached the immediately preceding sentence). You are responsible for all Content posted or developed under your under your username/ account and/or all Content sent to us under your username/ account via any kind of methods (email, text, comments, electronic forms, etc.) including Content contributed by a third party whom you have authorized to post or send Content under your username/ account (whether in the form of artwork, comments to a forum, or any other form).

You acknowledge that you are fully responsible for whatever material/ Content you submit, upload, post or send to us. And you alone, NOT us, have full responsibility for the Content, including its legality, reliability, appropriateness, originality, and copyright (whether the Content is included in the form of artwork, comments, physical objects, or any other form)

Certain features of our website require registration. If you choose to register, you agree to provide and maintain accurate, current and complete information about yourself. Your submission, registration data and personal information about you are governed by our Privacy Policy. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. Please immediately notify us of any unauthorized use of your password or account or any other breach of security. We reserve the right to terminate any account and/or campaigns at any time for any reason and with or without notice.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall DR.HC Cosmetic Lab, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, virus, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 - WAIVER

Your purchase of an item via any of our Services constitutes a waiver of any and all intellectual property, proprietary, personal, and privacy claims relating to that purchase. 

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless DR.HC Cosmetic Lab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising, including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss, incurred or suffered directly or indirectly as a result of using any product listed on our website, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@drhc-cosmetics.com

- DR.HC Cosmetic Lab -

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.drhc-cosmetics.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, etc. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT US
For more information about our privacy practices, if you have questions, please contact us by e‑mail at info@drhc-cosmetics.com or by mail using the details provided below:

DR.HC Cosmetic Lab
Privacy Compliance Officer
1769 Hillsdale Ave #24885, San Jose, California 95154 , USA

 

DR.HC DROPSHIPPING PROGRAM

These terms and conditions are additionally applied to those who join DR.HC Dropshipping Program. Joining DR.HC Dropshipping Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. Questions about the these terms and conditions should be sent to us at info@drhc-cosmetics.com

ORDER CANCELLATION

If your customer cancels with you, you need to contact us as soon as possible to stop the shipment. If you contact us before we fulfill the order, we can cancel your order. If you contact us after we have sent out the order, your order can't be cancelled and the package would still be sent to your customer. You are responsible for resolving the case with your customer. We reserve the right to cancel any order for any merchandise for any reason. 

This HOT LINE (+1) 408-508-5671 is for order change/ cancellation ONLY. Please TEXT US your order number and your request details. Though we try our best to work closely with you, we cannot guarantee that your cancellation message will be read before goods are sent out from our shipping department.

RETURNS

We do not accept return for goods purchased via dropshipping for any reason. Each retailer store has its own return and refund policy. Each retailer will be involved in whatever questions/ returns/ refunds your customers want to help with. If your customers want to return goods, they should follow your store return policy and return goods to your store (you can keep the goods and ship out for next orders by yourself). 

EXCHANGES (if applicable)

We only replace items if they are sent by errors or damaged or lost for reasons due to our error. Please report any errors or damages within 48 hours of receipt of order by sending an email to help@drhc-cosmetics.com. It is your full responsibility to ensure that the goods are received and inspected by your customers within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. Be sure to tell the receiver to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframe.

Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement. If you want to fasten the time to send the replacement to your customers, we suggest that you place a new dropshipping order to send to your customer first, and wait for solutions from the shipping company and/ or the insurance company.  

MEMBERSHIP

Subscribing to become a member of DR.HC Dropshipping Program let shop owners begin selling DR.HC products through the program. All payments related to this dropshipping program (membership fees/ subscription fees, or any other associated service fees if applicable, etc.) are non-refundable for any reason. You acknowledge that actual cost of fullfilment (such as product cost, shipping cost and taxes, etc.) may be an extra cost that will never be included in the subscription rates offered by us to license the service. 

Your membership will be automatically renewed periodically depending on the plan you choose unless you cancel it. You can cancel the membership anytime before the next billing date. There’s no partial refund if you cancel in the middle of a billing cycle, but once you cancel you will not be charged for the next billing cycle. You can manage/ cancel your membership from your account. All benefits of dropshipping retailer will be terminated at the moment you cancel your membership or cancel the auto-billing agreement. If your payment fails, your membership will be cancelled. Once your membership is cancelled for any reason, your data with us with be deleted and your membership cannot be reactivated unless you join the program again.

CHANGES TO PRODUCTS, SERVICES AND FEES

We always try our best to keep everything the same, however, due to some reason, we might change our products' information (such as, updating new product images, changing the packaging, or discontinue a product, etc.) with or without notice. We will try our best (but cannot guarantee) to notice our retailers via newsletters. If you use 3rd party apps, your store should be automatically updated. However if you import products via CSV file or manual upload, you might need to request an updated CSV file or manually update the product information by yourself. 

All prices and fees including membership fees are subject to change with or without notice. We suggest you to check the prices/ fees regularly, especially around the time of upcoming billings.

RIGHT YOU GRANT US

By joining this dropshipping program, you grant us the right to deliver our products directly to your customers and manage their personal information in our system. The data and personal information of customers you provide to us are governed by our Privacy Policy.

RESTRICTIONS ON THE USE OF INFORMATION

Through DR.HC Dropshipping Program, we grant you the right to use our product images and descriptions without editing them. You acknowledge that all information we provide to you are for use in your registered store only, for the registered dropshipping member only, and for the intended purpose (dropshipping for your store) only. Only the registered dropshipping retailer can use the information we provide. Transfering/ Selling/ Commercializing information or similar behaviors are not allowable and will be subject to fines and intellectual infringement. You also understand that once your membership is cancelled for any reason, you will be prohibitted to use these information and you will immediately remove them from your websites/ stores and all channels.

LEGAL RESPONSIBILITY FOR INFORMATION YOU PROVIDE

You represent and warrant to us that any and all information you provide to us via whatever way is true and accurate, including but not limited to your business ID, your personal information, etc. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SALE COMPLIANCE

We grant you the right to re-sell our products in your store, however, it is your full responsibility to comply with all your countries rules and regulations for the resale, importation and sale of these goods. We strongly recommend that all retailers carry their own business insurance for their business operations.

TERMINATION

We reserve the right to refuse and/or terminate any service to anyone for any reason at any time. We reserve the right to terminate this dropshipping partnership to anyone for any reason at any time, especially when retailers are considered to be unqualified to distribute our products to customers or retailers have behaviors which might damage our brands or the partnership.  

 

We may update this program's terms & conditions from time to time. We encourage you to periodically review this page for the latest information. Joining DR.HC Dropshipping Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. Questions about the these terms and conditions should be sent to us at info@drhc-cosmetics.com

- DR.HC Cosmetic Lab -

YOURS PRIVATE LABEL DROPSHIPPING (PLD) PROGRAM

These terms and conditions are additionally applied to those who join the YOURS Private Label Dropshipping (PLD) Program. Joining YOURS Private Label Dropshipping (PLD) Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. These terms of service govern your use of YOURS Private Label Dropshipping (PLD) Program and constitute a contract between you (the "user") and DR.HC Cosmetic Lab ("us"). If you do not agree to accept these terms in their entirety, please don't join the YOURS PLD Program. We reserve the right to refuse any resolution if our terms and conditions are not met. If you have questions send us an email to yours@drhc-cosmetics.com 

ORDER CANCELLATION & RETURNS

To ship all clients in a timely fashion, once the order is placed, we are unable to make any changes. You acknowledge and agree that goods produced by us for you are custom-made goods. All orders are final. You have no right to cancel any order or return any goods to us. Please Order Carefully. 

If your customer cancels with you, you need to contact us as soon as possible to stop the shipment to your customer address.

  • If you contact us before we fulfill the order: We can help you by changing the shipping address to your address. You keep the cosmetics and ship them for other purchases from your customers.
  • If you contact us after we have sent out the order: We are unable to change the shipping address or retrieve the goods. The package would still be sent to your customer. You are responsible for resolving the case with your customer.

We reserve the right to cancel any order for any merchandise for any reason. 

EXCHANGES 

We only replace items if they are sent by errors or damaged or lost for reasons due to our error. Please report any errors or damages within 48 hours of receipt of order by sending an email to yours@drhc-cosmetics.com. It is your full responsibility to ensure that the goods are received and inspected by your customers within 48 hours of receipt and any errors or damages (as a result of shipping) are reported back to us immediately within the said time. Be sure to tell the receiver to leave the incorrect goods/ damaged goods in the original condition and original shipping carton. You might be required to provide proofs. We cannot replace a damaged shipment if a proper claim has not been placed with the carrier and/or insurance company within said timeframe.

Shipping company and/or insurance company will be involved in damaged or lost packages. Depending on their processing time to resolve the case, even though we will make every effort to fasten the exchange process, we cannot guarantee the time of sending the replacement. If you want to fasten the time to send the replacement to your customers, we suggest that you place a new dropshipping order to send to your customer first, and wait for solutions from the shipping company and/ or the insurance company.  

MEMBERSHIP

Subscribing to become a member of YOURS PLD Program let shop owners begin selling products through our service. All payments related to YOURS PLD Program (subscription fees/ membership fees, other associated service fees, etc.) are non-refundable for any reason. You acknowledge that actual cost of fullfilment such as formulation cost (product prices) and shipping cost as well as costs for additional services if applicable, may be extra costs that will never be included in the subscription rates offered by YOURS to license its services.

Your membership will be automatically renewed periodically depending on the plan you choose unless you cancel it. You can cancel the membership anytime before the next billing date. There’s no partial refund if you cancel in the middle of a billing cycle, but once you cancel you will not be charged for the next billing cycle. You can manage/ cancel your membership from your account. All benefits of a PLD member will be terminated at the moment you cancel your membership or cancel the auto-billing agreement. If your payment fails, your membership will be cancelled. Once your membership is cancelled for any reason, your data with us with be deleted and your membership cannot be reactivated unless you join the program again.

CHANGES TO PRODUCTS, SERVICES AND FEES

While we have made every effort to keep everything the same, all knowledge, certifications, claims, information, descriptions, images, ingredients, label types, packaging designs, and other public-facing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

All prices and fees including membership fees are subject to change with or without notice. We suggest you to check the prices/ fees regularly, especially around the time of upcoming billings.

QUALITY OF ARTWORK

Artwork and/or any content you provide to us must meet reasonable production standards (e.g. if you provide a low quality image it will not be printed well). It's your responsibility to provide a high resolution artwork in order to have a high quality Service-generated content. We reserve the right to refuse production if the production standard requested can not be met. We reserve the right to ask you to revise your logo, custom product names or any other material/ content you provide to us if they do not comply with laws/ regulations. We reserve the right to request addtional fees if you are not satisfied with the quality of Service-generated content and request a re-production.

RIGHT YOU GRANT US

By joining this dropshipping program, you grant us the right to deliver products directly to your customers and manage their personal information in our system. The data and personal information of customers you provide to us are governed by our Privacy Policy.

LEGAL RESPONSIBILITY FOR CONTENT YOU PROVIDE

YOURS PLD Program lets us generate new contents (such as product images) and/or physical objects (such as cosmetic products) using material you upload, post, send, submit to us (such as your logo, your name, etc.). By joining this program, you represent and warrant that you own or are the licensee of all trademark rights, copyrights, rights of publicity and other intellectual property or other proprietary rights necessary to create/ submit/  upload/ post or send the Content to us, including any rights relating to the name, description, images, text, url, or any form. You will provide us with evidence of your rights upon request. You acknowledge that you are fully responsible for whatever material/ Content you submit, upload, post or send to us. And you alone, NOT us, have full responsibility for the Content, including its legality, reliability, appropriateness, originality, and copyright (whether the Content is in the form of artwork, text, or any other form). But you grant us a license to use that content anywhere, including but not limitted to artworks and/or physical objects. How broad that license is depends on which Services you use. While we’re not required to do so, we reserve the right to access, review, screen, and delete your content at any time and for any reason. You alone, though, remain responsible for the content you submit, upload, post, send to us, or store through our Services.

LEGAL RESPONSIBILITY FOR SERVICE-GENERATED CONTENT

YOURS PLD Program lets us use the material(s) ("content") you provide to us (such as your logo/ your name, etc.) and our material (such as our product images) to generate new contents for you (such as product images with your logo) (collectively "Service-generated content"). We own the original material that we contributed to the Service-generated content. We do not claim any ownership rights in the original content you provide to us. We retain all ownership rights of all photography generated by the Service. You alone, NOT us, have full responsibility for the legality, reliability, appropriateness, originality, and copyright of the material/ content that you contributed to the Service-generated content. You acknowledge that the Service-generated content we create for you are for use in your registered store only, for the registered PLD member only, and for the intended purpose (dropshipping for your store) only. Transfering/ Selling/ Commercializing the Service-generated content or similar behaviors are not allowable and will be subject to fines and intellectual infringementYou also understand that once your membership is cancelled for any reason, you will be prohibitted to use these Content and/or Service-generated content, and you will immediately remove them from your websites/ stores and all channels.

LEGAL RESPONSIBILITY FOR SERVICE-GENERATED GOODS

YOURS PLD Program lets us use the material/content you provide to us (such as your logo/ your name etc.) and our material (such as our products) to generate custom goods for you (such as products with your logo) (collectively "Service-generated goods"). We own the original material that we contributed to the Service-generated goods, and you own the original material that you provided to us to create the Service-generated goods. Therefore, you alone, NOT us, have full responsibility for the legality, reliability, appropriateness, originality, and copyright of the material that you contributed to the Service-generated goods.

INTELLECTUAL PROPERTY COMPLAINS

Infringement Claims Between YOURS users, Waiver of Claims: YOURS/ DR.HC Cosmetic Lab takes any allegations of infringement seriously. As a condition of using the YOURS PLD Program, you agree to submit any and all infringement claims against YOURS users (so called “Copycat Claims”) pursuant to YOURS’s existing policies and procedures governing such claims. If we receive any complaint or allegation that any content you provided to us constitutes an unauthorized use of a third party’s rights, you understand that we reserve the right terminate your PLD account, in its sole discretion. You further agree, as a condition of using the YOURS PLD Program, to waive any and all claims against YOURS/ DR.HC Cosmetic Lab arising from alleged infringement by you or another YOURS user. In addition, you understand that YOURS may release your contact information to any YOURS user that satisfactorily alleges a violation of its rights under this section.

NON-EXCLUSIVE, LIMITED LICENSE TO USE IMFORMATION AND RESELL PRODUCTS

Through YOURS PLD Program, we grant YOURS PLD Program members ("YOURS users") the limited right to use our stocked product images or custom product images without modifying them and/or use product descriptions with or without modifying them. If you choose to modify the product descriptions, you can re-order words but are not allowed to add information we did not provide. You alone, NOT us, are fully responsible for whatever content related to the custom products ("Service-generated goods") you create/ upload/ post on your store, including but not limited to photos, ingredients, health warnings, storage requirements, safety, use instructions, claims, reviews, testimonial, blogs, etc.

You further acknowledge that all other information we provide to you (before and/or after being modified by you) are for use in your registered store only, for the registered PLD member only, and for the intended purpose (dropshipping for your store) only. Only the registered PLD member can use the information we provide. Transfering/ Selling/ Commercializing information or similar behaviors are not allowable and will be subject to fines and intellectual infringement. You also understand that once your membership is cancelled for any reason, you will be prohibitted to use these information, and you will immediately remove them from your websites/ stores and all channels.

You are prohibited from using our company name and/or brand names and/or certifications, seals, etc. in association with your sales and marketing. Any use of any content of DR.HC Cosmetic Lab other than as specifically authorized herein is strictly prohibited.

WAIVER

Your purchase of an item via YOURS PLD Program constitutes a waiver of any and all intellectual property, proprietary, personal, and privacy claims relating to that purchase. 

SALE COMPLIANCE

We grant you the right to re-sell our products with your logo/ your name (Service-generated goods), however, it is your full responsibility to comply with all your countries rules and regulations for the resale, importation and sale of these goods.  

LIMITATION OF LIABILITY

We strongly recommend that all of YOURS PLD Program members carry their own business insurance and product liability insurance for their business operations and for products sold under their brand names, as we will not insure products that are sold under your brand names which is not fully in the control of us.

You hereby unconditionally indemnifies and releases DR. HC Cosmetic Lab, its entities, directors, officers, employees from any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, loss of goodwill, brand damage, replacement costs, virus, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no event will  YOURS/ DR.HC Cosmetic Lab's total liability to you for all damages, losses or causes of action exceed your monthly paid subscription to our service.

TERMINATION

YOURS/ DR.HC Cosmetic Lab, in its sole discretion, may suspend or terminate your PLD account (or any part thereof) or use of the YOURS PLD Program and remove and discard any content within the YOURS PLD Program, for any reason and at any time. Further, you agree that YOURS/ DR.HC Cosmetic Lab will not be liable to you or any third party for any termination of your access to our program. Any account that is terminated will have, if any, their subscription cycle voided. We reserve the right to refuse this service to anyone for any reason at any time. 

We may update this program's terms & conditions from time to time. We encourage you to periodically review this page for the latest information. Joining YOURS Private Label Dropshipping (PLD) Program provided by DR.HC Cosmetic Lab indicates that you have read & accept, without exclusion, all policies terms and conditions of the program as well as all terms and policies of our company. If you have questions send us an email to yours@drhc-cosmetics.com 

 

YOURS - CUSTOM COSMETICS & PRIVATE LABEL
by DR.HC Cosmetic Lab, LLC
yours@drhc-cosmetics.com